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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good place whatsoever The floor was dirty, the desk chair and the small couch has holes and scratches all over them. In the morning when I showered I noticed a roach that was on the wall next to the sink. Disgusted, I implore that people don’t stay at this hotel.
Business response:
Dear Samuel,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. A clean and comfortable environment is a top priority, and we deeply regret that your experience fell short of our standards. Your concerns regarding cleanliness and maintenance have been shared with the team for immediate attention. We take these matters seriously and are committed to addressing them to ensure future guests enjoy a better experience. We hope you will consider giving us another chance in t... read more
Tv wasnt working right its smelled like dogs poop i couldnt stay there
Business response:
Dear Adnane, We sincerely apologize for the discomfort you experienced during your stay. We understand how frustrating it must have been to deal with both the malfunctioning TV and the unpleasant environment. Please know that we take your concerns seriously and are committed to improving the quality of our accommodations. Your feedback is invaluable, and we are working with our team to address these matters promptly. We hope you will give us another chance to provide you with a more comfortable and enjoyable experience in th... read more
Well first they didn't have the plates and pans glasses and silverware as promised and when we mentioned this they gave me one pasta pan, one for one spoon one knives one plate and a mug. Than I go to turn tv on and its blue and doesn't work. Called down to desk as this was all I wanted to do was relax and had nothing to do but stare at the walls. They said they could fix it tomorrow and I am only staying the night asked to switch a room they said no. So I paid 100.00 for a room with no tv and not the cleanest.
Business response:
Dear Corey, Thank you for your feedback. We are pleased our staff could promptly provide you the kitchen amenities. However, we regret your disappointment with the TV and a few oversights in your room during your stay. Please accept our apologies for the frustration and inconvenience this caused. Upholding the quality of our guest rooms and property is a top priority for us; therefore, we appreciate you bringing this to our attention. We hope to have another opportunity to demonstrate our commitment to outstanding experience... read more
Terrivelmente sujo Hotel muito sujo, desde a recepção, corredores dos quartos, elevador, banheira, tudo. Nao passam nem um aspirador no hall de entrada e recepção. As instalações do hotel se percebe que não são velhas, mas a sujeira é terrivel.
Business response:
Dear Claudio, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide, and we understand how disappointing it must have been. Cleanliness is a top priority, and your comments will be addressed with our housekeeping team to ensure that improvements are made. We truly appreciate your input and hope you will consider staying with us again, giving us the opportunity to deliver a more satisfactory experience. Si... read more
A real mess of a place The recliner chair was pealing its coating. That was a high point of my stay.
Business response:
Dear John,Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. We apologize for the condition of the recliner and any other aspects of the room that caused discomfort during your stay. Cleanliness and maintenance are very important to us, and we will ensure that your comments are shared with our management team to address the concerns you’ve raised. We appreciate your feedback and hope you will consider staying with us again so we can provide a more positive experience.Sincere... read more
Blood stain on the sheet and lots of hair in the shower
Business response:
Dear Gordon,We sincerely apologize for the condition of your room and the cleanliness issues you encountered. This does not meet the high standards we strive to maintain, and we regret that these oversights impacted your stay. We will address this issue with our housekeeping team to ensure this is rectified and prevent it from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
I regret spending money for this hotel. I stayed for 8 days, no blankets on the bed until i asked, then i was given 2 small throw blankets for my 8 day stay. Room was never cleaned. It was like pulling teeth to get a new towel. Staff was rude 50% of the time. Its an extended stay in between a trailer park and a walmart. Parkinglot always filled with sketchy people. Room was disgusting. Stains everywhere including both lamp shades? Outdated ripped up couch in the room. Lots of hotels in the area, dont stay at this one
Business response:
Dear Adam,We regret to hear that your experience did not meet your expectations. The issues you described regarding housekeeping, the condition of your room, and the service quality are concerning. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We appreciate your input as it helps us enhance our services. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sin... read more
The property was extremely dirty, there was no remote for the tv, the front desk young lady was rude and down right lazy. The room upon entering smelled of weed, and cigarettes. The floors were dirty, the bathroom was dirty. Overall this hotel was disgustingly nasty!
Business response:
Dear Duval,We truly apologize for the unpleasant experience you had during your stay. The issues you described regarding the condition of the room and the behavior of our staff are concerning. This is not the standard we aim to uphold, and we will be addressing these concerns with our team to ensure such situations do not happen again. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to the area.Sincerely,... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.