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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only seat was torn and very worn. There was mold on the furnishings. Tub was chipped in several places. The window screen was pushed out. Floor/wall molding was torn off the wall. Refrigerator door was filthy. Walls were filthy. Entire floor was sticky to walk on. Pet kennels are better maintained. I have pics if anyone is interested but I doubt it. Showed to staff who seemed pretty disinterested
Business response:
Dear Kevin, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Room was outdated and nothing like the pictures. Under the beds was very dirty and even had trash under it. Gum stuck to bathroom wall, front desk was unhelpful and breakfast was very limited.
Business response:
Dear Ginna, We sincerely apologize for the discrepancies you encountered during your stay. Your feedback is invaluable, and we regret falling short of expectations. Immediate steps will be taken to address the cleanliness concerns and ensure our accommodations align with the presented images. We appreciate your patience and assure you that your experience reflects a different standard. Our team is committed to improvement, and we hope for the opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Managem... read more
This property has BED BUGS and refused to refund us after being bitten to death and having to end our vacation early! DO NOT STAY HERE!
Business response:
Dear Breanna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Won’t go again unless I have no other option Other people staying there we’re running through the halls and talking loudly we’ll past “quiet hours” and we were a few doors down from people with wailing children who had the door to their room propped open almost all night.
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management
The 2 bed room we booked was ‘exchanged’ for a single queen ADA room. The rooms are horribly lit with ugly fluorescents and the bathroom ceiling was moldy. The adjustable shower head was tied up by string as the clamp was probably worn out. There were no glasses in the room for water. The bed came with 3 very flat pillows. And the place stinks! Best thing to say was we found no bugs.
Business response:
Dear John, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Bad bug problem Bed and room was filled with bugs. Had to check out.
Business response:
Dear Ruth, Thank you for choosing us and sharing your feedback regarding your recent stay. We sincerely apologize for the issues you encountered during your stay. Your experience certainly doesn't reflect the standards we aim to uphold. We appreciate your feedback, and we'll use it to make necessary improvements to ensure a more pleasant experience for our guests in the future. Thank you for bringing these concerns to our attention. Your comfort is important to us, and we hope you'll consider staying with us again.Sincerely,... read more
Hotel would not provide extra pillows when the pillows provided were paper thin. Room was a bit damaged with regards to the kitchenette and bathroom
Business response:
Dear Tyler, Thank you for taking the time to review your experience with us. We are sorry that the room you were in did not meet your expectations. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
I selected a non smoking room but the room smelled horribly of smoke including the linens. The toilet around the floor had clearly not been cleaned for some time. The front desk clerk did not seem phased by my complaint and did nothing to respond to it. Very disappointed!
Business response:
Dear Adelle, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we have addressed your concerns with our team to ensure that such incidents do not occur in the future. On your next visit, we would be delighted to welcome you back and provide you with the excepti... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.