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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Hôtel moyen la propreté reste à désirer
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Apart from this, we hope you had a pleasant time. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Very Basic hotel. No amenities. No ice machine. Bathroom door wouldn't stay closed.
Business response:
Dear Guest, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to provide you with an even better experience.Sincerely,Hotel Management
Our room was no clean the trash can was full of fast food and papers and bags
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a pleasant time here and will revisit the area the next time you are here to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Very friendly and helpful staff, there is some neglect in the hotel facilities. There are many opportunities for improvement that don't necessarily cost a lot of money and would make a difference.
Business response:
Dear Guest, We appreciate you choosing us and sharing your observations. It is nice that you were pleased with our friendly and helpful staff. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our accommodation needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management
Friendly staff!
I have traveled a lot and I have never had where not only did I have to have my photo id scanned into the computer but also the person that was traveling with me. Then we were given a room that was used and dirty so they changed rooms bed was hard as a rock. Everything else was just about average. You get what you pay for!
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your arrival and with your initial room. Please know that Government-issued photo identification is required at check-in, and we regret any misunderstanding. Your comments are valuable and help us identify areas for improvement. We’re glad the rest of your stay met expectations and appreciate your perspective. We hope to have the opportunity to provide you with a more comfortable visit in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,256 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open on Monday at 9:00 a.m.