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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Room was clean, everything I needed was avialble but what stood out particularly was the staff that was on. He was at the front desk uoon checking in and he was very helpful and personable. He even let me pick my favorite number for my room :-)
great place
Business response:
Dear Guest, Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our hotel to be a great place to stay. Knowing that our guests enjoy their experience motivates our entire team to continue delivering warm hospitality, comfortable accommodations, and attentive service. Your kind words mean a lot to us and reassure us that our efforts are being noticed and appreciated. We truly value your support and hope your stay was both relaxing and memorable. We look forward to welcome you... read more
The heat didnt work at all in the first room, and only marginally better in the second room, i chose not to stay the night.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the heating in both rooms and understand how important proper room temperature is for a comfortable stay. We regret that this issue led you to choose not to stay the night. Your feedback has been shared with our maintenance team to prevent this from happening again. We appreciate you letting us know and value the opportunity to improve our services. We hope you will consider giving us another chance to provide a more comfortable experience. Sincere... read more
Staff is super friendly and will get you whatever you need! Building has a weird smell to it and there were quite a few mysterious stains in the room lol.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our staff was friendly and attentive, ensuring your needs were met during your stay. We sincerely apologize for the specific concerns you experienced in the building and the stains in your room. Cleanliness and a comfortable environment are very important to us, and your feedback will be shared with our housekeeping and maintenance teams. We appreciate your input and hope to provide you with a more pleasant stay in the f... read more
The breakfast, a huge improvement opportunity
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comment regarding breakfast and understand there is significant opportunity for improvement in this area. Providing a satisfying start to the day is important, and we are reviewing our current offerings to identify ways we can enhance both variety and quality for our guests. Your input helps us prioritize these updates, and we are grateful that you brought this to our attention. We hope to welcome you back in the future so you can ex... read more
My room was almost fully equipped for cooking meals because it was missing a fridge. I did not need to cook food, but it would have been helpful to have a fridge in the room, just in case.
Super friendly stuff
Business response:
Dear Guest, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you found our staff super friendly. Our team takes great pride in providing warm, personalized service to ensure every guest feels welcomed and cared for throughout their stay. It’s always wonderful to know that our efforts made a positive impression on you. Your appreciation truly motivates us to continue delivering excellent hospitality. We look forward to welcoming you back soon to Extended Stay America for another enjoyabl... read more
Veldig begrenset utvalg av frokost. Bare søtsaker. Ikke kaffe ene dagen og sur resepsjonist når jeg spurte om det kom kaffe. Dårlig luft og lukt på rommet.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with our breakfast selection, coffee availability, and room odor. Your comfort and satisfaction are very important to us, and we regret that we fell short of your expectations. We’ve addressed your comments with our front desk and housekeeping teams to ensure better service and improved quality moving forward. We truly appreciate your input, as it helps us enhance the guest experience. We hope you’ll consider giving us another opportunity to serve yo... read more
The room was being renovated and missing a few things.
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the ongoing room renovations and the missing items during your stay. While we are working to upgrade our facilities for a better guest experience, we understand that this should not affect your comfort. Your feedback has been shared with our team to ensure rooms under renovation are better prepared before arrival. We truly appreciate your patience and understanding, and we hope to welcome you back for a fully improved stay... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.