Extended Stay America - Boston - Waltham - 32 4th Ave.

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you found our staff super friendly. Our team takes great pride in providing warm, personalized service to ensure every guest feels welcomed and cared for throughout their stay. It’s always wonderful to know that our efforts made a positive impression on you. Your appreciation truly motivates us to continue delivering excellent hospitality. We look forward to welcoming you back soon to Extended Stay America for another enjoyabl... read more

Business response:

Dear Guest, We sincerely apologize for the disappointing experience you had with our breakfast selection, coffee availability, and room odor. Your comfort and satisfaction are very important to us, and we regret that we fell short of your expectations. We’ve addressed your comments with our front desk and housekeeping teams to ensure better service and improved quality moving forward. We truly appreciate your input, as it helps us enhance the guest experience. We hope you’ll consider giving us another opportunity to serve yo... read more

Business response:

Dear Guest, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We understand how disappointing it can be when things do not go as planned, and we are sorry for any inconvenience you faced. We will share this with our team to ensure smoother handling in the future. On a positive note, we are glad our staff offered warm and helpful service, and your feedback will guide us in enhancing guest care. We look forward to welcoming you again for a stay that feels effortless and comfortable from beginning to end. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you mentioned our staff in your review, as we take great pride in delivering friendly and helpful service to every guest. We would love to hear more details about your experience. Your insights help us continue to improve and provide exceptional hospitality. We truly appreciate your time and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re glad you appreciated our pet-friendly policy, but we’re truly sorry to hear about the smoke odor in your room. This is not the experience we want for our guests, and we’ve shared your comments with our housekeeping team to ensure a more thorough inspection and freshening process. We truly value your input as it helps us improve the comfort and quality of our accommodations. We hope to have the opportunity to provide you with a fresher and more enjoyable stay soon... read more

Business response:

Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience caused by the ongoing room renovations and the missing items during your stay. While we are working to upgrade our facilities for a better guest experience, we understand that this should not affect your comfort. Your feedback has been shared with our team to ensure rooms under renovation are better prepared before arrival. We truly appreciate your patience and understanding, and we hope to welcome you back for a fully improved stay... read more