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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No mattress on the pull out couch, floor not clean, sticky. Ok for sleeping 2 nights.
Business response:
Dear JEAN, We sincerely apologize for the issues you experienced with the pull-out couch and the cleanliness of your room. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We appreciate your understanding and are glad that, despite these challenges, you were able to rest during your stay. Guest satisfaction and comfort are very important to us, and we hope to provide a cleaner and more comfortable exp... read more
Very clean and comfortable room :-)
Business response:
Dear Janine, Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite! Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. Thank you again for posting your review. We look forward to having you back at Extended Stay America on your next visit to the area. Sincerely, Hotel Management
La atencion cuando lleganos fue pesima. De hecho no habia nadie que abriera, estuve afura casi entre15 y 20 minutos tocando inutilmente el timbre, cuando al fin pudimos entrar, no habia habitacion disponible, y la que nos dieron estaba super sucia y olia muy mal. Nos prometieron que la iban a limpiar, lo cual NO SUCEDIO, Al dia siguiente nos cambiaron de habitacion y aunque la chica que ya estab en ese momento y nos atendio tsmbin nos dijo que no tenia habitaciones disponibles y la que nos dio fue mejor. Creo que ni ella sab... read more
Business response:
Dear Javier, We sincerely apologize for the challenges you faced upon arrival, including the wait at the door and the condition of your initial room. Your feedback is important, and we are addressing these concerns with our team to ensure proper cleanliness and timely service for all guests. We are glad the second room improved your stay and appreciate your understanding despite the initial issues. Guest satisfaction is our priority, and we hope to provide a seamless and enjoyable experience on your next visit. Sincerely, Ho... read more
Old but undergoing a Refresh
Business response:
Dear Bob, Thank you for sharing your feedback with us. We are glad to hear that you recognize our property is undergoing a refresh. While the hotel may show signs of age, we are committed to continuous improvements to enhance both comfort and guest experience. Your input is valuable and helps us focus on areas that need attention during these upgrades. We appreciate your understanding and patience as we work to provide a more modern and enjoyable stay for our guests. We look forward to welcoming you back once the renovation ... read more
La limpieza es nula y la atencion al cliente tiene deficiencias con u encargado de mostrador, los demas que nos tocaron, fueron muy amables
Business response:
Dear Javier, We sincerely apologize that the cleanliness and customer service during your stay did not meet expectations. While we are glad to hear that some of our staff provided friendly service, we recognize that having only one counter manager at times impacted your experience. Your comments have been shared with our management and housekeeping teams to address these issues and ensure improvements are made promptly. We value your input, as it helps us enhance the guest experience. We look forward to welcoming you back fo... read more
Good place in an excellent location. Value for money
Good price, but not clean. The bed had crumbs on it and the walls were stained. There was a weird smell in the room.
Business response:
Dear Rachel, We sincerely apologize that your stay did not meet your expectations regarding cleanliness and room conditions. We take all comments seriously, and your observations about the bed, walls, and odor have been shared with our housekeeping and maintenance teams to ensure corrective actions are taken immediately. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests. We appreciate your input and hope to have the opportunity to provide you with a much-improved experience on your nex... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,618 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.