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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It offers the basic necessities for a satisfactory experience
Business response:
Dear Xavier, Thank you for staying with us and for sharing your experience. We're glad to hear that we were able to provide the necessities for a satisfactory stay. Your feedback is important as we continue to evaluate where we’re meeting expectations and where we can go beyond the basics to enhance guest comfort. We appreciate your visit and look forward to welcoming you again in the future. Sincerely, Hotel Management
Great place
Not bad for a quick stay. However if you want the breakfast, they call coffee and tea breakfast.
Business response:
Dear Robert, Thank you for choosing to stay with us and for sharing your thoughts. We’re glad to hear your visit went smoothly overall. However, we apologize for the disappointment with our breakfast choices. We appreciate your feedback and understand the importance of a good start to the day. Your comments help us reassess guest expectations, and we hope to welcome you again soon with even better hospitality next time around. Sincerely, Hotel Management
Hôtel trop moyen Chambre correcte mais les draps trop petits s'en vont dans la nuit. Juste un petit savon et une dose de shampoing, rien d'autre pour 2 pour 3 nuits. Petit déjeuner à emporter sur le descriptif mais juste café et rien d'autre. Le sèche cheveux a pris feu quand je l'ai allumé, légèrement dangereux, j'ai prévenu la réception mais on ne me l'a pas changé.
Business response:
Dear Michel, Thank you for your feedback. We are sorry to hear about the issues you experienced with the housekeeping oversights, limited toiletries, and lack of breakfast items. We understand how frustrating these inconveniences must have been. Most importantly, your safety is our top priority, and we sincerely apologize for the incident with the hairdryer. It’s concerning that it wasn’t promptly addressed after being notified. Please be assured that we are following up with our team to ensure this doesn’t happen again. We ... read more
No grab and go breakfast was available
Business response:
Dear Brandy, Thank you for your feedback. We are sorry to hear that we did not meet your expectations during your stay. We understand how disappointing it must have been to encounter a limited breakfast choice, especially if it was something you had expected as part of your experience. We will look into this and address the issue with the appropriate team to prevent future inconvenience. We appreciate you bringing it to our attention and are grateful for your patience. We hope to provide a more satisfying visit next time. Si... read more
I arrived a little early. Waa unable to check in at 3p. Rooms were not available. There was no one at the front desk for my to check out. I had a 5a flight and needed to leave by 230a. I left a note with my room key at the desk in order to not miss my flight! Ms Antoinette was nice, but very short staff.
Business response:
Dear Tamara, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with early check-in and during your early morning departure. We understand the importance of timely service, especially when traveling on a tight schedule, and we are sorry that this was not your experience. We truly appreciate your patience and your kind words about our staff, Antoinette; we will be sure to recognize her efforts. Your feedback will be shared with our management team for improvement. We appreciate your ... read more
No shampoo available. The bed mattress was dirty and didn't have sheets (had to go request). Water pressure was very low. Breakfast was a type of nutrigrain bar and coffee. Kitchen didn't have any kitchenware (dishes/spoons/etc). Area is decent. Staff is friendly.
Business response:
Dear Tomasz, Thank you for staying with us and for taking the time to share your experience. We’re pleased to hear that our staff made a positive impact and that you found the area convenient. However, we sincerely apologize for the disappointment with the room preparation and amenities. These are not the standards we strive for, and we are taking your feedback seriously. Your comments have been shared with our housekeeping and maintenance teams for immediate review. We hope to have the opportunity to welcome you back and pr... read more
This is a decent place for a couple of nights. I wouldn’t bring my family on a vacation here. The front desk staff were great. There was some damage that was clearly fixed on the bathroom door but the nails were visible. There were lights out in the room that needed fixing. I let the front desk know and they were going to put in a maintenance ticket. This is extended stay, not really a vacation destination. It’s clean and convenient and good for a few nights.
Business response:
Dear Cynthia, Thank you for your thoughtful feedback. It’s great to hear that our front desk team made a strong impression, and we’ll be sure to pass along your kind words to them. However, we appreciate your observations about the room conditions. While we’re glad it was clean and convenient for your stay, we apologize for the maintenance issues. Your comments help us prioritize areas where we can improve, and we’ve followed up to ensure our team addresses those concerns. We hope we can provide an even more comfortable expe... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.