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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff were very accommodating and helpful. The inside was very dirty and in need of repairs. It was noisy with parents yelling at the children and the children very loud. The person in the room next to us played music loud with a lot of bass. It felt like we were staying a step above a homeless shelter. In comparison we stayed at a best Western the night before for the same price. It was safe, clean , quiet, and very new looking. Maybe I should have been more aware of what extended stay hotels are. Will not make that mis... read more
Business response:
Dear Sharon, Thank you for your feedback. We appreciate your kind words about our accommodating staff. However, we sincerely apologize for the cleanliness and noise issues you experienced during your stay. Your concerns are important to us, and we are actively working to address these matters. We strive to provide a comfortable environment for all our guests, and we hope you will give us another chance in the future for a better experience. Sincerely,Hotel Management
Kitchen cabinets had water damage but otherwise fine, quiet, dark room curtains for late sleepers, bed was very comfortable.
Business response:
Dear Danielle, Thank you for your feedback. We’re glad to hear you enjoyed the comfort of your bed and appreciated the quiet atmosphere and dark curtains for late sleepers. However, we apologize for the issue with the kitchen cabinets and appreciate you bringing it to our attention. Your comments will help us prioritize necessary improvements. We strive to provide a pleasant experience for all our guests, and we hope to welcome you back to Extended Stay America for an even better stay in the future!Sincerely,Hotel Management
Drip. Drip. For my whole stay. This property was adequate for a budget option. BUT the dripping kitchen faucet I asked to have fixed was not, though I could see someone had been in the room. No communication. No apology/explanation. So I listened to that throughout my stay. Basic maintenance is a reasonable expectation. The bathroom fan didn’t work either. I will say the room was surprisingly quiet. Overall, the property is well past its prime
Business response:
Dear Guest, Thank you for your feedback regarding your stay. We’re pleased to hear that you found the room quiet, but we sincerely apologize for the maintenance issues you experienced, including the dripping faucet and non-functional bathroom fan. Clear communication and timely repairs are essential, and we will address this with our team to ensure better service in the future. We appreciate your insights and hope to welcome you back soon for a more comfortable experience.Sincerely,Hotel Management
As many issues I had with my stay, Management Kate was so kind and super understanding—making sure I left feeling taken care of. As the facility improves , I do think it’s worth a stay.
Business response:
Dear Leila, Thank you for your feedback. We’re glad to hear that Kate provided you with kind and understanding service. We apologize for the issues you experienced during your stay and are committed to making improvements based on your feedback. Your positive comments about our staff are greatly appreciated, and we hope to offer you a better experience in the future. Thank you again for your understanding, and we look forward to welcoming you back.Sincerely,Hotel Management
Great location with multiple restraunt choices nearby
Many people hanging around outside smoking at 10:00pm. Wifi didn't work, loud people in rooms. Will find another hotel in the area next time I need to stay in the area.
Business response:
Dear GEORGE, Thank you for your feedback. We’re sorry to hear about the issues you faced with smoking outside, Wi-Fi connectivity, and noise disturbances. Your experience is important to us, and we will address these concerns with our team to improve our services. We regret that your stay did not meet expectations and appreciate your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Excellent property
Business response:
Dear Jasmeet,Thank you for your recent stay at Extended Stay America and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Ok Not a great area and the room was not what was expected. Also the breakfast was just coffee and wrapped pastry. Bed and pillows uncomfortable. Good place to stay for one night if passing through
Business response:
Dear Guest,We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every Guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
The front desk clerk was fantastic and an absolute gem!
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,188 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.