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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repairs/replacements to fixtures sorely needed, was okay otherwise.
Business response:
Dear Ericka, We’re glad to hear that your overall stay was manageable, but we understand how worn or outdated fixtures can impact your comfort and convenience. Your feedback is very important to us, and we will ensure it is shared with our maintenance team so they can prioritize necessary improvements. Thank you for bringing this to our attention. We are committed to created a more comfortable and enjoyable experience for our guests. We do hope you will stay with us another time so we can provide you with a much more satisfy... read more
Excellent experience
Business response:
Dear Rozena, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
The staff was excellent The phone in the room didn't work and was never replaced. The microwave was missing it' plate so the staff gave us a regular plate
Just one night, a place to sleep and shower, nothing amazing, but not bad either.
Business response:
Dear Athena, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. Extended Stay America hopes to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Exellent front desk support.
We were very satisfied with our stay.
There was a sticky red substance on the desk in the room. The breakfast area was dirty, ran out of coffee within 1 hour. Staff seemed overwhelmed.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.