This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excelente
Business response:
Dear Rosanny, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Excellent all around
Easy access to freeway. Enjoyed talking to the overnight manager who was the nicest guy I had any interaction with on the staff. More options for breakfast would be nice for that kind of rate would be nice.
Business response:
Dear Tamara, Thank you for taking the time to share your experience. We’re glad to hear that our location is convenient for your travels and that our overnight associate made a positive impression. It’s always rewarding to know when a team member goes above and beyond to make guests feel welcome. However, we are sorry for not meeting all expectations with the breakfast choices. We’re currently reviewing our offerings and pricing to ensure they align with guest expectations, and your input helps guide those improvements. Exte... read more
Not bad for price The hotel was fine it was cheap which is what we needed. We were not told about housekeeping so we never got our room cleaned which would have been nice. Would I try this hotel again? Yes
Business response:
Dear Victoria, Thank you for staying with us and for sharing your experience. We’re glad to hear that our pricing and accommodations met your needs, and we appreciate your positive outlook. However, we’re sorry to learn that housekeeping service details weren’t clearly communicated during your stay. We’re reviewing our check-in process and guest communications to ensure this information is shared more clearly moving forward. We’re grateful for your feedback and even more so for your willingness to return. We look forward to ... read more
Staff was excellent especially Antoinette.
Business response:
Dear Cassandra, Thank you so much for your kind words! We’re thrilled to hear that you had a good stay. Our team works hard to create a friendly atmosphere, and it means a lot to know that Antoinette's efforts made a difference for you. We hope to welcome you back again soon to Extended Stay America! Sincerely, Hotel Management
Front desk staff not friendly. Sofa bed mattress disgustingly dirty with stains.
Business response:
Dear Mildred, Thank you for taking the time to share your feedback. We are pleased to know there were aspects of your stay you found satisfactory, but we sincerely apologize for the shortcomings you encountered. The condition of the furnishings and the service you described are not reflective of the standards we strive to uphold. Your comments are being addressed with our team, and we hope to welcome you back for a more comfortable and positive experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.