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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was scared for the reviews, but my time there was nice. Room clean and confortable. The staff that received me was friendly, but the guy that work at night it's nasty, unfriendly, dry and unhelpful. Never it's in the counter and he is mad if you need support with anything. just for that reason I put 3 starts for the staff. The rest excellent, I will definitely stay again there.
Business response:
Dear Zamir, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met your expectations! However, we are sorry for the disappointment with the issues you mentioned. We will work to improve this as we move ahead. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
My husband and I stay here everytime we go to a Game at Fenway. It’s a reasonably priced, clean place to lay our head at night.
30 to 45 minute drive to Cambridge at a fraction of of the price. Great stay! Thank you!
Business response:
Dear Dominic, We’re delighted to hear that you enjoyed your stay at Extended Stay America! Offering great value while keeping you close to Cambridge is something we strive for, and we’re so pleased it worked out well for you. Thank you for taking the time to share your experience; we truly appreciate it! We’d love to welcome you back for another great stay in the future. Sincerely, Hotel Management
Nice people very attentive but cleanliness was not what the picture was shown on the app. Things broken and no very put together for the kitchen essentials.
Business response:
Dear Elizabeth, We truly appreciate your kind words about our staff’s attentiveness as we strive to provide excellent service for every guest. However, we sincerely regret that the room’s cleanliness and amenities did not meet expectations. Ensuring that our accommodations match our set standard and the quality is important to us, and we take concerns about maintenance and kitchen essentials seriously. Your feedback helps us identify areas for improvement, and we will be reviewing our procedures to enhance the guest experien... read more
Staff were all very nice, and the room was clean. Great central location to get to stores easily!
Business response:
Dear Samantha, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management
For what it was, it was worth what I paid. This is not a place to go if you are looking for a luxury retreat.
I didn’t like the switching out of major appliances that didn’t work as well as the fact there was only one front desk employee at all times. Sometimes that was the only person in the place. Sofa beds were also not that great. Room was spacious though and had a microwave and full kitchen.
Business response:
Dear Patrick, Thank you for taking the time to share your experience at Extended Stay America. We are glad to hear that you appreciated the spacious room and the convenience of the microwave and full kitchen. However, we sincerely regret that certain aspects of your stay did not meet expectations. Guest satisfaction is very important to us, and your feedback helps us identify areas for improvement. We are continuously working to enhance our services and ensure a more comfortable experience for all our guests. We appreciate y... read more
Well, the room was clean, but just coffee and muffins
Check in is complicated. They claim they can't find my booking even after I show them my booking confirmation number. I worked out after a while but didn't want to deal with this after a long day.
Business response:
Dear QiKang, We regret the challenges you faced during check-in. We understand how frustrating it must have been to deal with booking confirmation issues, especially after a long day. Our goal is to provide a seamless and welcoming arrival experience, and we apologize that this was not the case for you. We appreciate your patience while the matter was being resolved, and we will review this to ensure a smoother process for future guests. Thank you for bringing this to our attention. Apart from this, we hope you had a satisfa... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.