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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was amazing! Thank you so much!!!
Business response:
Dear Guest, We are very glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America. Sincerely, Hotel Management
Downgraded from a king to a queen due to ongoing construction. Was promised a $20 discount that never got processed. Staff was nice but didn’t get what we paid for.
Business response:
Dear Guest, Thank you for sharing your experience. We understand how disappointing it can be when things do not go as planned, and we are sorry for any inconvenience you faced. We will share this with our team to ensure smoother handling in the future. On a positive note, we are glad our staff offered warm and helpful service, and your feedback will guide us in enhancing guest care. We look forward to welcoming you again for a stay that feels effortless and comfortable from beginning to end. Sincerely, Hotel Management
Não tem café da manhã não!
Staff
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are delighted to know that you mentioned our staff in your review, as we take great pride in delivering friendly and helpful service to every guest. We would love to hear more details about your experience. Your insights help us continue to improve and provide exceptional hospitality. We truly appreciate your time and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management
pet-friendly, but rooms smelled of smoke.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re glad you appreciated our pet-friendly policy, but we’re truly sorry to hear about the smoke odor in your room. This is not the experience we want for our guests, and we’ve shared your comments with our housekeeping team to ensure a more thorough inspection and freshening process. We truly value your input as it helps us improve the comfort and quality of our accommodations. We hope to have the opportunity to provide you with a fresher and more enjoyable stay soon... read more
No mattress on the pull out couch, floor not clean, sticky. Ok for sleeping 2 nights.
Business response:
Dear JEAN, We sincerely apologize for the issues you experienced with the pull-out couch and the cleanliness of your room. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We appreciate your understanding and are glad that, despite these challenges, you were able to rest during your stay. Guest satisfaction and comfort are very important to us, and we hope to provide a cleaner and more comfortable exp... read more
Very clean and comfortable room :-)
Business response:
Dear Janine, Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite! Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. Thank you again for posting your review. We look forward to having you back at Extended Stay America on your next visit to the area. Sincerely, Hotel Management
La atencion cuando lleganos fue pesima. De hecho no habia nadie que abriera, estuve afura casi entre15 y 20 minutos tocando inutilmente el timbre, cuando al fin pudimos entrar, no habia habitacion disponible, y la que nos dieron estaba super sucia y olia muy mal. Nos prometieron que la iban a limpiar, lo cual NO SUCEDIO, Al dia siguiente nos cambiaron de habitacion y aunque la chica que ya estab en ese momento y nos atendio tsmbin nos dijo que no tenia habitaciones disponibles y la que nos dio fue mejor. Creo que ni ella sab... read more
Business response:
Dear Javier, We sincerely apologize for the challenges you faced upon arrival, including the wait at the door and the condition of your initial room. Your feedback is important, and we are addressing these concerns with our team to ensure proper cleanliness and timely service for all guests. We are glad the second room improved your stay and appreciate your understanding despite the initial issues. Guest satisfaction is our priority, and we hope to provide a seamless and enjoyable experience on your next visit. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.