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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Good value for money
Business response:
Dear Guest, Thank you for choosing Extended Stay America! We're thrilled you felt our hotel offered good value for money. We strive to provide comfortable accommodations and excellent service at a fair price. We're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back soon! Sincerely, Hotel Management
First room was so smelly; good thing the receptionist understood and found a better room.
Business response:
Dear Guest, We're sorry that your initial room didn't meet our standards due to an unpleasant odor. We're glad our front desk team accommodated your request for a room change and provided a better suite for your stay. We appreciate your feedback and would like to make sure you enjoyed the rest of your time with us. Thank you for giving us the opportunity to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management
Meh My first room was missing the shower knob, there was paint on the furniture like someone had recently painted the room, so I had to switch rooms. 2nd room was ok. Not very clean. It was ok for what it was. The parking area seemed a little creepy. People sitting in the lot drinking and smoking hanging out, working on cars etc.
Business response:
Dear Guest, Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we will share this appropriately with our team. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitmen... read more
My room was kind of dirty when I checked in - countertops in kitchen and bathroom had dried on substances, the floor in kitchen area was sticky, inside kitchen cabinets had what looked like leftover crumbs and debris from the last guest. The staff was very helpful, and friendly, but this location seemed pretty short staffed. Consistently long waits at the front desk while staff was attending to other tasks and / or issues. Overall I’d rate at 3.5 stars.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We completely understand how these events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately with our team. We do hope to have the opportunity to regain your tr... read more
The room wasn’t terrible- the hallways on all floors were dirty and had a nasty smell
Business response:
Dear Guest, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We take these comments very seriously and use them to improve our guest experience. We appreciate your feedback and hope you will consider us again when you return to the area. Sincerely, Hotel Management
Five star
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.