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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I booked two rooms for by mom and my sister to come to Boston for my daughter's graduation. I booked with my credit card and planned to pay for their stay. When they checked in, the staff insisted that they needed to provide a credit card and also scanned their drivers licenses. This seemed a bit much and undermined my intention to treat them to the stay. I am very disappointed. No extra towels etc were provided unless my family went to the desk personally to get them.
Business response:
Dear Helen, Thank you for reviewing our hotel. It is nice that your mom and sister had a satisfactory stay. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the issues that disturbed your time here. Our front desk team is always available to help you. Considering the positive highlights, please stay with us again so we can provide you with a more satisfying experience. We all congratulate your daughter for her big day.Sincerely,Hotel Management
The manager who checked is in was amazing. However, it was obvious the location was vastly understaffed. I saw them (manager) working what seemed like 24/7. Barely saw any other employees. STOP UNDERSTAFFING
Reasonable pricing in a good size room. Perfect for long term stay with easy on and off access to major highways and convenient to North Shore and Greater Boston.
Business response:
Dear David, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. It is nice knowing that our location, convenient to North Shore and Greater Boston, was perfect for your needs. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Good Love it. Would come back
Disabled parking is far from the main entrance. Otherwise it was fine.
Business response:
Dear XANDER, Thank you for your feedback. We are glad you had a positive stay at Extended Stay America. However, we apologize for the inconvenience regarding disabled parking and appreciate your input. We will look into this to improve our accessibility. We hope to welcome you back soon!Sincerely,Hotel Management
The bare minimum ,if u need the bare minimum Its a bargain if u r just looking for a place to sleep..i booked way in advance. By the time i stayed is was $60 more..and i wouldnt pay that price- $160 to stay there. No early check in, no rest rooms in the lobby,no "grab an go " breakfast when we checked out and the hallways had a foul order . The rooms were fine and comfotable for us..just a place to sleep after seeing a show in Boston. Im fine with some issues, knowing that I'm NOT going to pay $300+ to stay closer to the Bos... read more
Business response:
Dear Anthony, Thank you for choosing us and sharing your remarks about the comfortable room and that you had a satisfactory time here. However, we sincerely apologize for your negative experience with the price paid. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincere... read more
We stayed at this hotel for 3 nights in April. We found the hotel to be very comfortable. We liked having the large space with a couch, coffee table and a kitchen with a full fridge. There were plenty of families staying in the hotel and you could smell their cooking in the hallways - this was understandable and not a problem at all as the odors did not enter our suite. The others staying there were very friendly - as were the people at the front desk. And even with the kids staying in the hotel, the place was quiet. I have ... read more
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,188 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.