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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ok stay for a male traveling alone Building was dingy. The bathroom was odd and had holes in the shower from missing items. The TV remote did not work and they did have batteries to fix it or another one to exchange. Since they overbooked the hotel, the night manager tried to upcharge me for a king. Luckily the day manager fixed the issue.
Business response:
Dear Guest, Thank you for sharing your experience. We’re sorry to hear that the room didn’t meet your expectations, especially with the bathroom issues and the TV remote. We will look into these matters and work to improve the overall quality of our service. While we are sorry to hear about your reservation issue, we’re glad the day manager was able to resolve that. Your feedback is important to us, and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Man... read more
This is definitely one of the best hotels of Great Boston
Just average. Our bathroom sink was clogged, the room has a faint weed smell. Thankfully the windows opened and we were able to air out the room. We showed up at 8 for breakfast and only coffee and granola bars were left. It was convenient for us. You definitely get what you pay for.
Business response:
Dear Lauren, Thank you for bringing this to our attention. We sincerely apologize for the issues you encountered with the bathroom sink and your room. These do not meet the standards we strive to maintain, and we will address them with our team to ensure improvements. We are also sorry for your breakfast experience and appreciate your understanding regarding this. On a positive note, we are glad the location was convenient for you and that you were able to air out the room. We hope to have the opportunity to provide a better... read more
Great
Business response:
Dear Avianna,Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Sincerely,Hotel Management
You get what you pay for!
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,776 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.