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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cozy and warm
Business response:
Dear Peter, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is remarkable that you were pleased with the room and enjoyed our outstanding service. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management
The rooms were not cleaned completely, the furniture was falling apart. Shower handle fell off, bathroom sink faucet was loose. Sheets werw dirty, floors not swept, holes in doors, cabinets with no handles, and peeling finishes. The staff was pleasant and helpful, but the facilities need help. The second floor smelled like fresh marijuana for the three days we were there.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered upon arrival and understand your frustration. Your experience is not up to the high standards we aim to provide, and we regret that your stay started on such a negative note. We will immediately address these issues with our housekeeping and maintenance teams to ensure that all rooms are thoroughly checked and in good working condition before guest arrival. On the positive side, it is nice to know our staff was helpful during your time with us, making it a sat... read more
Gratitude for the staff! Thank you!
Business response:
Dear Michael, Thanks for posting your kind review about your time with us at Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. Our team will be pleased to hear our guests notice and appreciate our efforts. We hope you stay with us again the next time you visit the city. Sincerely,Hotel Management
Trip to nyc
Business response:
Dear Lorie, Thank you for sharing your experience. We are pleased to hear that your trip to NYC was enjoyable. At Extended Stay America, we aim to provide comfortable and convenient stays, and we appreciate your feedback. We look forward to welcoming you back for another memorable visit in the future!Sincerely,Hotel Management
The staff is very helpful and courteous. I accidentally booked at the Extended Stay across the way. Katie & Eli helped me make the correct booking. Thank you!
5/10
Business response:
Dear Stephen, Please accept our apologies for not meeting all your expectations. We appreciate your business and value you as a guest. Although you had a satisfactory stay, we are sorry for making it perfect. Our front desk team is always here to assist and ensure you enjoy your stay. We hope to welcome you back and provide the quality stay you deserve.Sincerely,Hotel Management
Parking lot wasn’t salted enough and was quite treacherous. The employees were nice but the room was dated and vending options limited.
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,777 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.