This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not the worst . Quick stay - shower was and toilet had what looked like cigarette burns on/ inside. Room was clean for the most part . Just had a particular smell . Did not realize from name that families /people made temporary primary residences out of rooms.
Business response:
Dear Dallas, Thank you for trusting our brand and reviewing your time on the recent visit to the hotel. It is nice that you had a satisfactory stay. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the smell issues that disturbed your time here. Smoking is not allowed in the hotel premises. Our team has been informed about this and will take quick action. Considering the positive highlights, please stay with us again so we can provide you with a ... read more
Room was not ready for at least two hours after it was supposed to be. Staff was very apologetic.
Im Notfall ok Wir haben für 3 erwachsene Personen reserviert. Bei Ankunft war jedoch nur ein Doppelbett bereitgestellt. Da gab es noch ein Bettsofa, war jedoch nicht vorbereitet. Wir mussten danach noch Decken und Bettlaken anfragen und das Bett selber machen. Kissen waren leider keine vorhanden. Frühstück war mit Muffin und Riegel eher dürftig. Zimmerservice gibt es nicht. Kochnische vorhanden jedoch keinerlei Zubehör. Vermutlich muss es so sein, war uns aber nicht bewusst. Haben danach nie wieder "Extended Stay America" ge... read more
Business response:
Dear Gianpietro, We're truly sorry to learn about the issues you encountered during your stay. We strive to provide a comfortable and hassle-free experience, and it's disappointing to see that we fell short of your expectations. Your feedback about the room setup, breakfast offerings, and kitchenette accessories is valuable, and we apologize for any inconvenience caused. We'll make sure to address these concerns with the relevant teams to improve our services and prevent similar issues from happening in the future. We apprec... read more
Typical old motel in really good shape, one of the best showers i had all week. Place needs new beds and bedding. Very clean though. I would stay again
Business response:
Dear Frank, Thank you for your feedback. We are glad you enjoyed the shower and cleanliness at Extended Stay America. We appreciate your suggestions on the beds and bedding and are working on improvements. We look forward to welcoming you back.Sincerely,Hotel Management
No water
Business response:
Dear Ray, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Managers and staff were incredibly helpful and friendly! Super senses of humour and made our stay super enjoyable:)
Business response:
Dear Izzy, Thank you for choosing Extended Stay America! We love sharing wonderful comments such as yours about our professional team of associates and their excellent service. They will be thrilled to know their efforts are recognized and that you took the time to compliment them in your review. Our team works hard to make every guest comfortable and feel at home, so we are very grateful for your feedback. We hope you will stay with us again soon!Sincerely,Hotel Management
Ok for an overnight stay
Business response:
Dear Laurie, Thank you for being our guest. It is nice to know you had a good stay. We appreciate your feedback and hope we have a future opportunity to serve you again at Extended Stay America.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,257 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open tomorrow at 9:00 a.m.