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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The location was good, the parking was free, the room was spacious and clean. The bed felt like sleeping on a cot, the lobby was a wreck, the free breakfast was a joke.
Geruch in den Fluren, Zimmer war nicht so wirklich sauber
Business response:
Dear Philippe, Thank you for your feedback regarding your recent stay. We’re sorry to hear that you encountered issues with odors in the hallways and cleanliness in your room. Your comments are invaluable as we strive to enhance our guest experience. We will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
The staff were very accommodating and helpful. The inside was very dirty and in need of repairs. It was noisy with parents yelling at the children and the children very loud. The person in the room next to us played music loud with a lot of bass. It felt like we were staying a step above a homeless shelter. In comparison we stayed at a best Western the night before for the same price. It was safe, clean , quiet, and very new looking. Maybe I should have been more aware of what extended stay hotels are. Will not make that mis... read more
Business response:
Dear Sharon, Thank you for your feedback. We appreciate your kind words about our accommodating staff. However, we sincerely apologize for the cleanliness and noise issues you experienced during your stay. Your concerns are important to us, and we are actively working to address these matters. We strive to provide a comfortable environment for all our guests, and we hope you will give us another chance in the future for a better experience. Sincerely,Hotel Management
Kitchen cabinets had water damage but otherwise fine, quiet, dark room curtains for late sleepers, bed was very comfortable.
Business response:
Dear Danielle, Thank you for your feedback. We’re glad to hear you enjoyed the comfort of your bed and appreciated the quiet atmosphere and dark curtains for late sleepers. However, we apologize for the issue with the kitchen cabinets and appreciate you bringing it to our attention. Your comments will help us prioritize necessary improvements. We strive to provide a pleasant experience for all our guests, and we hope to welcome you back to Extended Stay America for an even better stay in the future!Sincerely,Hotel Management
Drip. Drip. For my whole stay. This property was adequate for a budget option. BUT the dripping kitchen faucet I asked to have fixed was not, though I could see someone had been in the room. No communication. No apology/explanation. So I listened to that throughout my stay. Basic maintenance is a reasonable expectation. The bathroom fan didn’t work either. I will say the room was surprisingly quiet. Overall, the property is well past its prime
Business response:
Dear Guest, Thank you for your feedback regarding your stay. We’re pleased to hear that you found the room quiet, but we sincerely apologize for the maintenance issues you experienced, including the dripping faucet and non-functional bathroom fan. Clear communication and timely repairs are essential, and we will address this with our team to ensure better service in the future. We appreciate your insights and hope to welcome you back soon for a more comfortable experience.Sincerely,Hotel Management
As many issues I had with my stay, Management Kate was so kind and super understanding—making sure I left feeling taken care of. As the facility improves , I do think it’s worth a stay.
Business response:
Dear Leila, Thank you for your feedback. We’re glad to hear that Kate provided you with kind and understanding service. We apologize for the issues you experienced during your stay and are committed to making improvements based on your feedback. Your positive comments about our staff are greatly appreciated, and we hope to offer you a better experience in the future. Thank you again for your understanding, and we look forward to welcoming you back.Sincerely,Hotel Management
Great location with multiple restraunt choices nearby
Many people hanging around outside smoking at 10:00pm. Wifi didn't work, loud people in rooms. Will find another hotel in the area next time I need to stay in the area.
Business response:
Dear GEORGE, Thank you for your feedback. We’re sorry to hear about the issues you faced with smoking outside, Wi-Fi connectivity, and noise disturbances. Your experience is important to us, and we will address these concerns with our team to improve our services. We regret that your stay did not meet expectations and appreciate your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Excellent property
Business response:
Dear Jasmeet,Thank you for your recent stay at Extended Stay America and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,599 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.