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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I didn’t like the aspect that the very first day of staying there, the fire alarm went off and, people are coming in and just banging on room doors.
Business response:
Dear Hubert, Thank you for being our guest. Please accept our apologies for the trouble you faced while you were here. If a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can investigate the cause. We realize an evacuation is not a pleasant experience, and we are sorry for how our associates handled this situation. We truly appreciate your patronage and hope you will stay with us. Sincerely,Hotel Management
I booked two rooms for by mom and my sister to come to Boston for my daughter's graduation. I booked with my credit card and planned to pay for their stay. When they checked in, the staff insisted that they needed to provide a credit card and also scanned their drivers licenses. This seemed a bit much and undermined my intention to treat them to the stay. I am very disappointed. No extra towels etc were provided unless my family went to the desk personally to get them.
Business response:
Dear Helen, Thank you for reviewing our hotel. It is nice that your mom and sister had a satisfactory stay. However, we appreciate you pointing out specific items you loved and areas where we can improve. Please accept our apologies for the issues that disturbed your time here. Our front desk team is always available to help you. Considering the positive highlights, please stay with us again so we can provide you with a more satisfying experience. We all congratulate your daughter for her big day.Sincerely,Hotel Management
The manager who checked is in was amazing. However, it was obvious the location was vastly understaffed. I saw them (manager) working what seemed like 24/7. Barely saw any other employees. STOP UNDERSTAFFING
Reasonable pricing in a good size room. Perfect for long term stay with easy on and off access to major highways and convenient to North Shore and Greater Boston.
Business response:
Dear David, Thank you for staying with us. We are delighted to read that you enjoyed your visit and that the services met your expectations. It is nice knowing that our location, convenient to North Shore and Greater Boston, was perfect for your needs. We look forward to your next visit soon at Extended Stay America.Sincerely,Hotel Management
Good Love it. Would come back
Disabled parking is far from the main entrance. Otherwise it was fine.
Business response:
Dear XANDER, Thank you for your feedback. We are glad you had a positive stay at Extended Stay America. However, we apologize for the inconvenience regarding disabled parking and appreciate your input. We will look into this to improve our accessibility. We hope to welcome you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 4.1 star rating with 1,259 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open tomorrow at 9:00 a.m.