This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As many issues I had with my stay, Management Kate was so kind and super understanding—making sure I left feeling taken care of. As the facility improves , I do think it’s worth a stay.
Business response:
Dear Leila, Thank you for your feedback. We’re glad to hear that Kate provided you with kind and understanding service. We apologize for the issues you experienced during your stay and are committed to making improvements based on your feedback. Your positive comments about our staff are greatly appreciated, and we hope to offer you a better experience in the future. Thank you again for your understanding, and we look forward to welcoming you back.Sincerely,Hotel Management
Great location with multiple restraunt choices nearby
Many people hanging around outside smoking at 10:00pm. Wifi didn't work, loud people in rooms. Will find another hotel in the area next time I need to stay in the area.
Business response:
Dear GEORGE, Thank you for your feedback. We’re sorry to hear about the issues you faced with smoking outside, Wi-Fi connectivity, and noise disturbances. Your experience is important to us, and we will address these concerns with our team to improve our services. We regret that your stay did not meet expectations and appreciate your input as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
Excellent property
Business response:
Dear Jasmeet,Thank you for your recent stay at Extended Stay America and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management
Ok Not a great area and the room was not what was expected. Also the breakfast was just coffee and wrapped pastry. Bed and pillows uncomfortable. Good place to stay for one night if passing through
Business response:
Dear Guest,We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every Guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We do hope you will consider giving us another chance to show you the hospitality for which we are known.Sincerely,Hotel Management
The front desk clerk was fantastic and an absolute gem!
What I loved most about my stay at Extended was the professionalism and hospitality displayed by a staff member at the front desk named Rosey. Rosey went above and beyond to make sure that I was comfortable. Her genuineness and willingness to help everyone was very impressive. She was working all by herself, but had no problem multi tasking to suit the needs of everyone coming into the hotel. It was an absolute pleasure, thanks to Rose!!
Business response:
Dear Jose, Thank you for your wonderful review! We're thrilled to hear that Rosey made such a positive impact on your stay with her professionalism and hospitality. We're proud to have her on our team, and your kind words will certainly be shared with her. It’s great to know that she made your experience at our hotel so enjoyable. We appreciate your feedback and look forward to welcoming you back to Extended Stay America for another exceptional stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,777 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open at 9:00 a.m.