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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Goof
Reasonable pricing comfortable beds. Fridge and stove are convenient for longer stays.
Friends traveling with us had to get different room due to lack of cleanliness, especially linens
Business response:
Dear Paul, Thank you for your feedback. We're sorry to hear about the cleanliness issues you and your friends experienced during your stay. Your comments regarding the linens and overall cleanliness are important to us, and we will address these concerns with our team to ensure improvements. We appreciate your understanding and hope you will consider giving us another chance to provide a better experience at Extended Stay America in the future. Sincerely,Hotel Management
The location was good, the parking was free, the room was spacious and clean. The bed felt like sleeping on a cot, the lobby was a wreck, the free breakfast was a joke.
Geruch in den Fluren, Zimmer war nicht so wirklich sauber
Business response:
Dear Philippe, Thank you for your feedback regarding your recent stay. We’re sorry to hear that you encountered issues with odors in the hallways and cleanliness in your room. Your comments are invaluable as we strive to enhance our guest experience. We will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
The staff were very accommodating and helpful. The inside was very dirty and in need of repairs. It was noisy with parents yelling at the children and the children very loud. The person in the room next to us played music loud with a lot of bass. It felt like we were staying a step above a homeless shelter. In comparison we stayed at a best Western the night before for the same price. It was safe, clean , quiet, and very new looking. Maybe I should have been more aware of what extended stay hotels are. Will not make that mis... read more
Business response:
Dear Sharon, Thank you for your feedback. We appreciate your kind words about our accommodating staff. However, we sincerely apologize for the cleanliness and noise issues you experienced during your stay. Your concerns are important to us, and we are actively working to address these matters. We strive to provide a comfortable environment for all our guests, and we hope you will give us another chance in the future for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.9 star rating with 2,746 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is open now. It will close at 6:00 p.m.