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Extended Stay America - Boston - Waltham - 32 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
32 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Missing closet door between bedroom & bath room . My first time to stay in this property ,just got it coz just to sleep fo the night & I want to have breakfast before leaving next day. Booking agent said this property offers it . They must specify that they only provide tiny muffins wrapped in plastic, tiny bars & coffee. Considering that “ breakfast “ was included in my payment was a turn off as compared to other property closer to the area I’m going to,
Business response:
Thank you for sharing details about your stay at our hotel. It was disappointing to know about the inconvenience you had in your room, and we are sorry for it. Your concern regarding the door has been shared with the maintenance team for review and action. We are also sorry for the dissatisfaction you had with our grab-and-go breakfast. Kindly know, our website clearly states that we offer our guests complimentary grab-and-go breakfast. On a positive note, your rating suggests you had an overall relaxing stay, and we hope th... read more
I.was looking for a hotel that includes breakfast. But i didnt know the breakfast you offer was very simple.
Business response:
Laura, thank you for your review, and it is nice to know your overall stay with us was satisfactory. However, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Initial room was not cleaned/ready but we got another quickly. TV small and Not HD, not sure if smell in hall due to hall trash room or others cooking. Continental breakfast was not great - processed muffins in a plastic bag like out of a vending machine is a crummy breakfast. Price is low for greater Boston so I feel like you get what you pay for. I would stay there again because of the value - you just have to have appropriate expectations.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your initial suite and apologize for the odor you experienced in your second suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. However, we are glad you found us to be a great value. We appreciate your comments and l... read more
The property was fine; a bit noisy in the hallways. no ice machine
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we are sorry for the noise issue you experienced and regret the inconvenience it caused. Kindly note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 32 4th Ave.
How is Extended Stay America - Boston - Waltham - 32 4th Ave. rated?
Extended Stay America - Boston - Waltham - 32 4th Ave. has a 2.8 star rating with 2,615 reviews.
When is Extended Stay America - Boston - Waltham - 32 4th Ave. open?
Extended Stay America - Boston - Waltham - 32 4th Ave. is closed now. It will open tomorrow at 9:00 a.m.