Extended Stay America - Boston - Waltham - 52 4th Ave.

Business response:

Dear Isaac, Thank you for your feedback. We’re pleased to hear that you were satisfied with the personal service you received. Providing excellent service is a top priority for us, and we’re glad it made a positive impact on your stay. Your comments are appreciated and will be shared with our team. We hope to have the opportunity to welcome you back to Extended Stay America for another great experience in the future.Sincerely,Hotel Management 

Business response:

Dear Susan, Thank you for your feedback. We’re sorry to hear that the experience did not meet your expectations. We understand that extended stays can sometimes differ from short-term accommodations, and we appreciate your comments as they help us improve our services. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Tammy, It is wonderful to read your review of your recent stay at Extended Stay America. We are grateful that you appreciate your time here with an attentive, friendly staff. We are delighted to know that we have successfully achieved our goal of delivering exceptional service to our guests during your recent visit. Thank you for mentioning Kate, Christalee, and the entire stafffor the professionalism and warmth given in responding to the guests' needs. We appreciate you choosing to stay with us and eagerly expect to we... read more

Business response:

Dear Karen, Thank you for your feedback. We apologize for the condition of the room and area not meeting your expectations. We are currently reviewing our maintenance and renovation plans to ensure improvements are made. Your comments are important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more updated and comfortable experience in the future. Sincerely,Hotel Management