This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Waltham - 52 4th Ave.
- Hotels
- Waltham, MA
About this business
Location details
52 4th Ave., Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the good room 1 bed instead of 2 No coffee and breakfast as described
Business response:
Dear Guest, We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We are disappointed if we were not successful in providing this for you and regret your disappointment. We are grateful for your feedback and hope you will reconsider staying with us again the next time you are in the area so we can show you our dedication to outstanding experiences.Sincerely,Hotel Management
The desk was not staffed at night and one of the entry doors did not lock allowing any one guest or not to enter. The grab and go breakfast was often not refilled. At 8 am it was empty except for coffee and desk employees made no attempt to replenish it. Dresser drawers wouldn't open.
Business response:
Dear Guest,We’re sorry to hear about the desk not being staffed at night and the security concern about the entry door not locking. The safety and security of our guests are top priorities, and we will immediately address this with the team to ensure the issue is resolved and all doors are properly secured. We have also noted your comments regarding the grab-and-go breakfast and the inconvenience with the dresser drawers. We will share your feedback with our maintenance and food and beverage team to ensure future guests do n... read more
Long delay in checking. Did not have the 2 bed room i booked. Gave us a King bed with pullout. Grab and go breakfast was just coffee.
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We understand the effectiveness of a first impression combined with comfortable accommodations and a happy breakfast. However, we regret missing out on this point. We are grateful for your patience. Please consider a return so we can provide you with the outstanding stay you deserve!Sincerely,Hotel Management
I arrived around 6pm and my room wasn't ready until over an hour later. The room smelled strongly of aa fragrance, I had to cover my face while sleeping because it was so strong. There was no grab and go breakfast, either.
Business response:
Dear Guest, Thank you for your feedback. We regret the delay in having your room ready and understand how this may have impacted your experience. We also apologize for any discomfort caused by the strong odor in your room and appreciate you bringing it to our attention. Your comments regarding breakfast have been noted, and we will share them with the team. We hope to provide a better stay in the future.Sincerely,Hotel Management
Not the worst, could do better The towels had a stain and there was no coffee or hot water at breakfast. You get what you pay for, but these two things are hard to overlook.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the cleanliness issue you encountered with the towels and the lack of coffee and hot water at breakfast. This is not the level of service we want to provide, and we take these concerns seriously. Thank you for bringing them to our attention. We’ll work on improving these areas to ensure a better experience in the future. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, H... read more
Waiting 30 min to check in , waiting an hour to check out … front desk service so slow …cheap price cheap service you get what you pay
Business response:
Dear Hui, Our primary goal is to ensure you have an exceptional stay; therefore, we deeply regret that our staff did not meet your expectations on this occasion. It is disappointing to learn about the issues you experienced with our front desk during check-in and check-out. This is certainly not the level of service we aim to provide, and we understand the frustration it caused. We will share your remarks with our team to ensure these types of concerns are not repeated. We truly value your feedback as it helps us improve our... read more
No one at the lobby to check out
Business response:
Dear Mie, We sincerely apologize for the inconvenience you encountered during the check-out. This is certainly not the level of service we strive to provide. We will address this issue with our team to improve the guest's experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you for your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Waltham - 52 4th Ave.
How is Extended Stay America - Boston - Waltham - 52 4th Ave. rated?
Extended Stay America - Boston - Waltham - 52 4th Ave. has a 2.8 star rating with 2,866 reviews.
When is Extended Stay America - Boston - Waltham - 52 4th Ave. open?
Extended Stay America - Boston - Waltham - 52 4th Ave. is open now. It will close tomorrow at 12:00 a.m.