Extended Stay America - Boston - Westborough - Connector Road

Business response:

Thank you for sharing your experience at our hotel. We apologize for the difficulties you encountered in your room and for the not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with the appropriate teams to be more diligent with our efforts moving forward. Wewill also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Wehope you will consid... read more

Business response:

Thank you for being our guest. We are sorry that you were not satisfied with the condition of our hotel. We are having similar discussions and have shared your comments with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management 

Business response:

Michael, thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope y... read more