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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful Hotel Experience Staff was very unfriendly at check in and check out. Lobby had chocolate chunky puke that agent was aware of and "was getting to it". Kitchenette trash was full of days worth of garbage including food. When we called the desk they told us to put it in hall way where it remained all night into the next morning. Complimentary water was open and used. 2 bars of used soap on shower ledge. Garbage on bathroom floor. Iron broken and stained shirt. Hotel charged wrong card for stay.
Business response:
We appreciate you choosing our hotel for your trip to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we apologize for letting you down. Your comments will be shared with our team to prevent the issues you experienced from happening again. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
When I booked the room it was for 2 double beds for two nights for my teenage daughter and myself. When I got there they had me down for two rooms with a queen bed. Apparently they had over booked the hotel. The guy was like there is nothing I can do you can each have your own room. I told him absolutely not letting my teenager have her own room. So we took a room with only one bed. Well it was also 90 degrees outside that day. We turned the AC on and it didn’t work and no one knew how to fix it. We got through the night in ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely,Hotel Management
Lousy breakfast. Wouldn’t replenish items. Noisy neighbors. Front desk personnel slow.
Business response:
We apologize for the noise issue you experienced and that you were disappointed with the breakfast offerings. We regret the inconvenience these caused. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
never again the room was horrible. i found some bugs in the room and the bathroom. the mattress was uncomfortable
Business response:
Thank you for being our guest and for the feedback. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Not happy! King Room was standard. - No cups in room - Free Breakfast was snack bars and packaged muffins. Nothing fresh. - Fluorescent lights in room provided horrible lighting - Very weak wifi connection - No greeting at desk after standing there alone for 5 mins. "Cold" environment.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Coffee put away by 9:25 I worked 3rh shift looking for coffee star said no more....
Business response:
Thank you for your feedback. Please accept our apologies as you were not able to take advantage of our coffee offerings. We will personally share your concern with my team to ensure this does not happen again. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
We book four room Cocroach in one room and there is no breakfast
Business response:
We apologize you were not happy with our breakfast offerings and for the cleanliness issues you experienced. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Would not stay here ever again When I booked the listing stated it was 11 miles from The dcu center were we were attending an event it was over a half hour away ! The room was ok, but the smoke detector was literally hanging from The ceiling (have a picture to prove it) the room Had a musty smell and we rented two rooms .
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the difficulties you experienced during your stay. We apologize for the inconvenience of longer travel time to your event at the DCU Center. Unfortunately it can sometimes take a little longer than expected due to traffic. Additionally, we are sorry for the maintenance issue in your room. Our goal is to repair and have everything in functioning order once we are made aware of an issue, so we thank you for letting us know. Thank you again fo... read more
Disapointing No Wifi, told at breakfast need to ring an outside number not at the hotel. No acces to any coffee outside of breakfast which was Disapointing. Room was red hot on arrival air con wouldn't turn low enough to cool down the rom. Dark dingy room
Business response:
Thank you for your review. Although your stay was pleasant in some aspects, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We hope you will consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.