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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to get their act together! I booked a non-smoking room and when I showed up on Friday night, was told that the room given was a smoking room. I have asthma and can't tolerate this, nor can I handle the terrible smell. I had to book a room down the street paying a $167 per night rate in order to find a room. I will be seeking reimbursement for the room booked through hotels.com. Needless to say, I am not happy with the experience.
Business response:
Dear Lisa, Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation, which led to your disappointing experience with us. Since you made a reservation through a third party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience and look forward to hearing from you. Thank you for your patience, and we hope you will al... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not worth staying here It was not a pleasant experience at all. Totally uncomfortable place.
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The stink of body odor in the room was overwhelming.
Business response:
Thank you for choosing our hotel. We apologize for the smell you experienced while you were here. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst customer service experience of my life. Never ended up staying here. Was only checking into this God awful place because my bathrooms were being renovated and they allow dogs. The southeast Asian “gentleman” at the front desk was extremely rude and condescending. I have traveled the world and never been asked to let them know if the room wasn’t clean. How about make sure the room is clean. How stamrsnge of a request is that?!? I left and drove all the way to the Waltham location where service wasn’t that much better. S... read more
Business response:
Markeya, thank you for being our guest. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Room smelled strongly of something like curry Dirty towel under bathroom counter (not mine) No cover on drain in bathroom sink Bottom shelf in bathroom needs attention TV is analog only and does it get NBC large areas of bubbled paint in bathroom Not so much as a glass in kitchen Had to ask for coffee maker Then had to ask for coffee cup Didn’t have the heart to call again for sweetener Staff was lovely
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Wish I went to a motel 6 Couldn't get an extra pillow (it was a queen sized bed made with 3 pillows) because the hotel self admittedly overbooked themselves, which goes to show how much they care about their customers. The employee even stated "well someone won't be getting their room tonight". This was also the reason I could not get an extra pillow, because apparently they only have enough to (insufficienly) stock the rooms, which were sold out. For the bathroom, I'll let the pics speak for themselves. I've stayed at much ... read more
Business response:
Helen, thank you for sharing your feedback. We are sorry for the inconvenience you faced and that we failed in providing you an exceptional time. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive and providing stellar service going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.