This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The was good and helpful. When we got to the room it wasnt clean. Some trash on the floor by the bed and the toilet and shower had not been wiped. We purchased our own wipes and just cleaned the room ourselves
Business response:
Manny, thank you for being our guest. We apologize for the cleanliness issues you faced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
We checked out the same night we checked In - don't recommend
Business response:
Thank you for choosing our hotel. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
While the exterior of the hotel was refinished the interior was another story. When I arrived to what was supposed to be a non smoking room was clearly a smoking room. As soon as the door was open there was the smell of smoke. I was told the 3rd floor was reserved for smoking and that because my room was on the 2nd floor it was indeed a non smoking room. This was not the case I could cut the smoke and it was clearly not a room that had been misused on one occasion. In addition, the room seemed to be outdated and something fr... read more
Business response:
Dawn, thank you for being our guest. Although you liked the service provided by our courteous associates, we sincerely apologize for the smoke smell you experienced. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the odor. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room lacked a working refrig stayed and had no diahes no coffee pot non working remote for TV
Business response:
We are sorry to learn that the refrigerator and the TV remote in your room were not working. We are working with our maintenance team to resolve this issue immediately. Kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Pros: Comfortable bed, Hot Shower with good pressure, A/C Heat worked well. Beverage vending machine worked and had good selection. Cons: old conditions, room smelled like smoke even though it was non-smoking, carpet was not vacuumed, Toilet had minor shrapnel from a prior guest, meaning they didn't clean it. Wet towel hanging from the shower with curtain pulled back so I didn't notice it until I stepped into the shower. Room across from trash room was loud outside door. Thin walls, could hear neighbors talking normally whil... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Although the room we had said non-smoking, as soon as I opened the door the smell hit me. It was like an old ashtray. Fresh tobacco smoke can be fragrant but, believe me, this was raunchy. I advised the desk in the morning that the room really needed to be deodorized. The woman behind me said her room smelled also. As for cleanliness, the trash had not been emptied and dirty towels and leftover soap were lying there in the bathroom next to new towels and soap. On the plus side, the shower is great and for those looking to st... read more
Business response:
Please accept our most sincere apologies for the smoke smell and the cleanliness issue you experienced in your room. We are very disappointed and assure you that we understand the frustration you must have gone through. Your feedback is essential, so we have discussed it with our housekeeping team to take the corrective measures ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your nex... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.