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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is dirty and smells very bad! Never recommend to anyone!!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Receptionist sucked at her customer service towards me was not please to wait for a room for 2 hours
Dirty everything I had to vacuum and change the sheets myself
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens and you had to make the bed after a long travel day. Due t... read more
Check-in was at 3pm. Upon our arrival the room wasn't ready yet. We left to eat after being told the room would be ready by 3:30pm. When we got back, the room still wasn't ready (this was at 4pm). There were three of us renting a room with two double beds. The only thing available was a room with one double bed. I had to sleep on a cot. The shower was not cleaned from the last guest either. Their empty shampoo bottle was still in the tub along with used soap. There were several guests/residents that were loud and fighting in... read more
Business response:
Anne, we apologize for the delay in you experienced in checking-in to your room and the cleanliness issues you observed. Your feedback is important, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests going ahead. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. So, we are sorry for the noise issue. Please consider a return visit to our hotel so that we can provide you with a better sta... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.