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Extended Stay America - Boston - Westborough - Connector Road
- Hotels
- Westborough, MA
About this business
Location details
19 Connector Rd., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Table in room was not cleaned. Holes in wall. Sheets were scratchy.
Business response:
Thank you for your review. We apologize for the issues you faced in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur. We're working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. We hope you will visit us again so that we can have another chance to impress you in the future. Sincerely, General Manager
This place was full of bugs. My family and I are totally disappointed. I am not sure if I will stay at another Extended Stay in the future.
Business response:
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experience will exceed the high... read more
After we booked our room and checked it they said they no longer had rooms with two beds. They stated that we needed to call Hotels.com to fix it. I explained that was not acceptable and they gave us two rooms as we had already paid for our rooms. Unfortunately my room smelled like fish. I asked for another room or fix the issue. They gave me a bottle of Fabreeze and sent me on my way. It smelled like fish for 3 days. I would have given a 5 for service except for that issue. It was adequate.
Business response:
William, we apologize that we did not have the room of your choice. We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, General Manager
The hotel smelled, especially the halls. It was dirty, and out of sate. It was an extended stay yet you had to ask for every item you needed, dishes, toaster, hairdryer, everything. Was only given two towels and two wash clothes for 3 people. When asked for another set the staff seemed put out. Breakfast was coffee and package muffins.
Business response:
Please accept my sincere apologies for the issues you encountered while here and regret the inconvenience caused. Please know, to ensure cleanliness of in-room amenities upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I have shared your concerns with the respective teams to ensure a better experience for all our future guests. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Lacking This is by far the dirtiest room I've ever stayed in. The bathroom was disgusting, I would have left if I wasn't so tired and it wasn't so late. There was hair and dust balls all over the floor. The countertops had good stuck to them. It looked like the cleaner only went in and made the bed since the last couple of guests. Unfortunately I wouldn't stay here again, ever! I've read some of the other reviews, something I wish I would have done before booking, and this hotel has a rep for uncleanliness. Seeing the custom... read more
Business response:
Paula, I apologize for letting you down in regard to your accommodation. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will consider giving us another chance the next time your travels bring you this way. Sincerely, General Manager
Do not stay at this extended stay Room smelled really bad The extended stay on connector rd in westborough is a dump do not stay at this one there are two other ones within 10 mins of this location
Business response:
Blaine, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Room had a machine humming noise all night..and smelt bad..kitchen sink would not drain properly..
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. It would be our ... read more
Dirty, old, not comfy. AC unit very noisy. Not a suite... Rather a room with a kitchenette.
Frequently asked questions about Extended Stay America - Boston - Westborough - Connector Road
How is Extended Stay America - Boston - Westborough - Connector Road rated?
Extended Stay America - Boston - Westborough - Connector Road has a 3 star rating with 1,360 reviews.
When is Extended Stay America - Boston - Westborough - Connector Road open?
Extended Stay America - Boston - Westborough - Connector Road is open now. It will close tomorrow at 12:00 a.m.