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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
suburban base for visiting Boston, Cape Cod, etc Main problem was sloppy cleaning--microwave was dirty, backsplash around sink spattered, refrigerator none too clean. However, the staff was quite accommodating and let us check in early and printed boarding passes. There are three locations in this fairly small borough and discerning the right one was tricky.
Business response:
Thank you for choosing to stay with us on your visit to the area. We are glad you were overall pleased with your experience with us, but we apologize for the cleanliness issues you identified. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. We appreciate your valuable feedback and hope you will choose us again. Sincerely, General Manager
Business response:
David, thanks so much for your four-star rating. We are happy you had an overall pleasant experience at Extended Stay America - Boston - Westborough - East Main Street. We value your business and hope we will be your choice again in the future. Sincerely, General Manager
Great value for extended stay The Extended Stay property was an excellent place to stay for 6 nights. I took my daughter for a summer veterinarian camp at Tufts Vet School and the Extended Stay was centrally located to Tufts Vet School and other activities we planned to do in the area. The hotel was clean and neat and the guest services staff were helpful. Our room was also clean and neat. Unlike other extended stay chains, Extended Stay didn't stock the room with basic glasses, cooking utensils or flatware, but all of these... read more
Business response:
Thank you for being our guest at Extended Stay America - Boston - Westborough - East Main Street. We are delighted to know you and your daughter were comfortable here and that our location close to various attractions of the city worked well for your needs. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Good size room. Smells old. The place as soon as you walk in smells old and stale.
Business response:
Robert, thank you for your review. Although you liked your room, please accept my apology for the odor issues you experienced while you were here. I have shared your concerns with my housekeeping team for quick review and action. We hope to have another opportunity to make this up to you on your future visit. Sincerely, General Manager
Pretty good place I was pleasantly surprised by the accommodations. Was given pretty interesting impression and misdirected by the ratings. First stay here. Really enjoyed it.
Business response:
Arun, thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America - Boston - Westborough - East Main Street, and we look forward to welcoming you back soon. Sincerely, General Manager
We had a 5 day stay. Convenient to highways that we needed to get where we wanted to go. Comfortable accomadations.
Business response:
Thank you for including Extended Stay America - Boston - Westborough - East Main Street in your travel plans. We are pleased to read our location was convenient for your needs and that you were left with a good impression. With that said, we have taken a note of your feedback in regard to our breakfast offerings as we plan any changes to our selections. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Little problem checking in, something went wrong with the computer system at the hotel. The kid working( who was the only one working the hotel at the time) was trying his hardest to check us in.
Business response:
Christopher, we were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager
Business response:
Kirk, please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager
Business response:
Thank you for taking the time to share your nice rating. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America - Boston - Westborough - East Main Street will be your first choice every time you visit this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,216 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.