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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its very smelly place, not clean at all, i would not recommend to anyone.
Business response:
Thank you for sharing your feedback online. We apologize for the housekeeping issues you encountered. We will discuss this with our housekeeping associates to be more diligent moving forward. We hope you will afford us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
SMELLED
Business response:
Dorothy, thank you for your review. We apologize for the unpleasant smell you experienced and regret the disappointment it caused. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
I am so sorry for your experience, please let us know in the future how we can make your stay better.
Unhappy guest First time staying at a Extended Stay America, not the experience i was hoping for. When your 12 year old come to you and points out multiple things threw out the room that are dirty, that's a problem. The heater electrical outlet was burnt and melted, yellow stains on sheets, door handles had a build up of dirt on them and didn't look like they have been washed in months. This room was so bad that i had to go and purchase cleaning supplies at 11pm because my 2 children couldn't sleep in such unsanitary conditi... read more
Business response:
Thank you for being our guest. We are concerned about our guest's health and safety, so we will share your comments with our housekeeping and maintenance team to ensure a better experience going forward. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconvenience caused to you. We hope you will reconsider revisiting us in the future so we can make it up to you and your family. Sincerely, Hotel Management
The location was great for us, but we were disappointed with the amenities. Although we were assured they'd have great wifi, we couldn't get it to work (on our iphone, our android phone or our laptop). Also, at check-in, we were told there would be a "grab & go" breakfast of muffins, cereal bars, etc., but there were no such items available in the morning - only coffee. When I asked, the lady at the front desk just shrugged and said that they didn't receive any breakfast items that morning. There were no cups in the room; we... read more
Business response:
Thank you for choosing our hotel. We are sorry to learn how disappointed you were with some of our amenities and the service you received from our front desk team. You have our assurance we will learn from your feedback so we are better equipped to provide an excellent experience to all of our guests. We value your business and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
We stayed here after a long drive into Boston. We were just there to sleep, shower and eat breakfast. There were no linens for the pull out nor were there toiletries. I wanted to pay with cash but was refused per the sign at the desk. No notice about that anywhere while booking. No breakfast was put out. Not even fruit. Just coffee. Didn't help that three cop cars were there to deal with an unruly guest when we arrived at 11 pm to get some sleep.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.