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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
outdated and in need of repairs When I first arrived I had to wait 10 minutes for anyone to show up behind the desk and there was a screaming kid running around the lobby. Then when I got off the elevator there were holes in the ceiling. I got into my room to find it was 85 degrees so I turned on the a.c. and went to dinner. Instead of taking the elevator I took the stairs. Half the walls had no sheetrock!! When I returned from dinner my room was still 85. The manager said they had no other rooms available. I definitely will... read more
Did not get what we paid for. We booked 2 Deluxe King suites for our stay. We arrived slightly before normal check in. We were given 2 rooms that had "queen" beds. They were either really full size or the smallest queen beds ever! When we addressed this with the registration clerk we were told "Oh sorry, we have nothing else. Online services do this all the time. They offer one thing but it comes over to us as something else." I showed her my reservation and she said "sorry but we don't have any Kings available." She did not... read more
I would never stay there again.
Business response:
Tom - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us was unsatisfactory. Your comments were reviewed by the staff, and we are working to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Really want to like it, but... The good....quiet surroundings...good size room with kitchen....relatively clean...two windows which open The bad....did not give wake-up call I requested....no clock in the room....did not provide shampoo, etc.soap-yes.....non-smoking,but cigarette burn on carpet next to bed....halls smelled of smoke.....bed was within two feet of window airconditioner, and blew strongly over the bed(turned it off)......no breakfast to speak of-they called it Grab and Go, and was coffee and prepacked little mu... read more
Business response:
Fred - Thank you for your recent review of your stay. We appreciate the kind comments about the quietness of the area and also the cleanliness and size of your room; however, we apologize that your wake-up call was not received. To ensure that a situation like yours doesn't happen again, I will be retraining our staff on our wake-up call procedures. I would also like to apologize that our grab-and-go breakfast did not meet your expectations and that you had an issue with the air conditioning unit in your room. Your feedback ... read more
Not coming back Nightmare on East Main St.
Business response:
Hector - I appreciate you bringing your experience to our attention. I sincerely apologize that your stay with us was unsatisfactory. To prevent this from happening again, my team is going to make sure that all policies and procedures are being followed. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
You get what you pay for Hotel carpeting was filthy, stained. The two chairs at the desk were stained with ground in something. The elevator was dirty and tired looking. I realize it's a discount hotel, but discount does not have to mean filthy. There are three Extended Stay hotels in the same area. I am assuming they are focussing their attention on the "newest" of the hotels.
Terrible! We booked a deluxe with 2 double beds and when we arrived only a single queen bed was available. We were told there was no guarantee and that it was based on availability. HUH??? They offered one of us the tiny sleep sofa which was FILTHY and covered in stains. NO THANKS! I would rather sleep in my car at this point.
We had to stay in a smoking room and the smell of the room was overwhelming. The sofa was dirty and smelly. The carpets looked old and dirty. It was not worth the amount of money that we pay for the room.
Worst ever!
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.