Extended Stay America - Boston - Westborough - East Main Street

Anonymous 

on Expedia

11 years ago

Stay away from "extended stay america" Horribly dirty room... Bad stains on 4 of 6 pillows...dirty toilet area ... Soiled "clean" wash cloths...if we could have left we would have... Staff inept... Even pop dispencer didnt accept dollar bills and staff has "no change" what a joke! 

Jennifer 

on Expedia

11 years ago

You Get What You Pay For From the time we checked in, each time we went to the front desk, there was no-one there. Both mornings when we went to the lobby for "grab and go" breakfast there was no coffee, muffins or granola bars and we had to ask that they be replenished. The second day it took 30 minutes to get coffee. The room was not refreshed, the elevator and hall carpets were dirty, and the sheets still had masking tape identifying the sheet size -- on the top of the sheet by the pillow! easy to have seen! The complimen... read more

Anonymous 

on Expedia

11 years ago

Poor television programing. Kitchen had no pans, dishes, plates, glasses, silverware but had stove, oven and fridge plus a microwave. Not good for extended stays. 

Mrs. Lorna 

on Expedia

11 years ago

Smokers Hotel I rented a non smoking unit but as soon as I entered the floor I could smell smoke. I could not sleep because of the thick smell of smoke in my room, it seem to be coming through the walls and vents. I could see pee stains under the toilet bowl, the bathtub had black stains, and the bathroom floor had dirt stains as well. When I reported this to the night clerk, his response was why didn't I tell the other clerk because he only works at night. I called as soon as I could because I checked in late at 11:00 pm ( ... read more

Anonymous 

on Expedia

11 years ago

Will not be returning here 

Aufman 

on Expedia

11 years ago

Rude staff but room was OK I checked in with hotel assistant Romeo and he was very rude. He seemed like annoyed at having someone over the check in. Anyhow, I checked in and the room was OK. The room didnt smell fresh but things were arranged properly. The elevators and hallways were dirty. I would only stay at any extended stay hotel if I have no other choice. 

C 

on Expedia

11 years ago

Needs work before recommending, false alarms! The general building was fine, especially for the price. However, there were two main issues. The staff is not interested in customers or working. Took 1 1/2 days with three different people to get two cups, shampoo, but no tissues. They were out. It was quicker to go purchase what we needed that not be attended too. Fire Alarms! Three times over two days we were awakened (roughly 2 am, 6 am, 6:30 am) to a false alarm. We waited in our cars until fire personnel cleared the buildi... read more

Grandma 

on Expedia

11 years ago

Fire Alarm went off twice forced to leave the bld! I put my 8 months pregnant daughter in law and son up on 6/13 at the Extended Stay in Westborough. Around 2 AM and 5 AM the fire alarm went off and they were forced to leave the building! Needless to say they got no sleep! I spoke to the hotel and asked if there would be some sort of refund. They said they were not able to do so because it was booked through Hotels.com. They thought maybe on your end you could reverse the charges!