Extended Stay America - Boston - Westborough - East Main Street

Tina Bee 

on Expedia

11 years ago

Terrible! We booked a deluxe with 2 double beds and when we arrived only a single queen bed was available. We were told there was no guarantee and that it was based on availability. HUH??? They offered one of us the tiny sleep sofa which was FILTHY and covered in stains. NO THANKS! I would rather sleep in my car at this point. 

Anonymous 

on Expedia

12 years ago

We had to stay in a smoking room and the smell of the room was overwhelming. The sofa was dirty and smelly. The carpets looked old and dirty. It was not worth the amount of money that we pay for the room. 

Sandra 

on Expedia

12 years ago

Worst ever! 

Thaedra 

on Expedia

12 years ago

Terrible Asking for adjacent rooms does not always work, and that I understand. But one room smelled like an ashtray eventhough the hotel was non smoking. The other room had dirt on the sheets! One phone did not work and there was no screen in the window - stay clear of this place! They were "all booked" so could not change me to a room without the smoke smell and I was told "this is a non smoking, I don't know why it smells like smoke." Ummmmm - probably because someone was smoking. The entire hallway smelled. Terrible! 

Jessica 

on Expedia

12 years ago

Not as advertised. Non-smoking room smelled of smoke. Free breakfast the next morning included coffee, tea, or oatmeal, and that was it. The hotel staff was too busy talking to each other in the morning to notice me trying to check out. 

Anonymous 

on Expedia

12 years ago

rundown heat did not work in first room so staff was helpful in moving me to another room. Pillows are not great. Coffee maker was absolutely disgusting and should be thrown away! 

Ariel 

on Expedia

12 years ago

business stay The location was good.But the room was terrible, I found a flea. The hotel needs to be updated. Will not stay again. 

Anonymous 

on Expedia

12 years ago

Spacious but not well maintained Although the hotel appeared to be recently constructed it was in a worn down condition. There were stains on the walls and mold in the bathroom.