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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ingen morgenmad Ved bestilling stod der gratis morgenmad - der var ingen mad - kun 3 tomme kaffe-beholder.
Surly desk clerk and a dirty room We were checked in by a surly front desk clerk. He was clearly irritated by internal hotel issues, but he wore it front and center while checking us in. The room was just okay, given a one night stay. The bathroom was clean, thank goodness. but the room had not been picked up very well. My wife found an empty 'adult bedroom toy' box lying next to the headboard (ewww) and two empty granola bar wrappers on the floor. It would be tough to recommend this facility.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the room was not up to our standards and that items were left in the room. I also apologize for the attitude of the clerk who checked you in. Your comments were reviewed by the staff, and we will coach our staff to make sure we are providing the level of service and cleanliness that is expected from us to ensure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope t... read more
Infested with ants!! And they didnt care! There were ants everywhere. Big black carpenter ants. All over the carpet, walls, fridge, bath. Table. The clerk just looks looked at me and said sorry we are full. I asked can you at least give me a can of bug spray? Never came to look at the room. No one inquired the next day. At check out the clear said oh yeah I heard. What a joke. Never staying here again
Was not what I suspected. I reserved a King Deluxe and I got a Queen with the worst mattress. I was told they do not guarantee the type of room when I use a site such as yours to make reservations. If I had not picked up on the room, I believe they would have charged me for the King Deluxe. I will not be going back.
Nice Hotel It was a nice stay. The employee was nice to me. The room had kitchen and that's what I wanted but then the bathroom was dirty 😏
Avoid THis disfunctional establishment at all cost Lousy and nasty customer experience all around. I approach the hotel 1:30 am to be checked in. I encountered a very rough check in process which took 20 min. I walk into an Empty lobby as Brian desk clerk was preoccupied on cell phone and distracted. His lack of attention and lack of customer service clearly proves he had no genuine approach to assist me. He was verbally aggressive. He insisted I went to the wrong hotel location. I was showing him my booking confirmation, he... read more
Sheets Please Called ahead to make sure the couch was a sleeper. It was, but no sheets, blankets, or pillows were provided. Called the desk and a blanket was not available as they were doing laundry. Typical Extended Stay, but with nicer floors in the room. TV was not visible from the bed or couch.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the lack of bedding is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing our inventory levels as well as our room supplies procedures. I will also have our maintenance crew double check that are TV's do swivel. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you ... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,247 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.