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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid THis disfunctional establishment at all cost Lousy and nasty customer experience all around. I approach the hotel 1:30 am to be checked in. I encountered a very rough check in process which took 20 min. I walk into an Empty lobby as Brian desk clerk was preoccupied on cell phone and distracted. His lack of attention and lack of customer service clearly proves he had no genuine approach to assist me. He was verbally aggressive. He insisted I went to the wrong hotel location. I was showing him my booking confirmation, he... read more
Sheets Please Called ahead to make sure the couch was a sleeper. It was, but no sheets, blankets, or pillows were provided. Called the desk and a blanket was not available as they were doing laundry. Typical Extended Stay, but with nicer floors in the room. TV was not visible from the bed or couch.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the lack of bedding is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing our inventory levels as well as our room supplies procedures. I will also have our maintenance crew double check that are TV's do swivel. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you ... read more
Not the best I had to clean the room. Hair in the shower, dirty on the side of the toilet bowl,dirty knob in the kitchen! The wifi only work 1 day over 3 days stay(((they are working on it))) 2 days without elevator!!We where at the 3rd floor!!
Business response:
Thank you for the feedback about your stay at our hotel. It upsets me to hear that your stay was unpleasant including unsatisfactory performance of our free Wi-Fi and the elevator. I am sorry for your experience and that you found it necessary to clean your room. To uphold our company's high standards, we will be increasing our efforts in training, cleaning and room inspection procedures moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have... read more
Ok room We arrived very late. I always check my bed mattreses, etc before going to bed. We were staying in a pet friendly room. I pulled the covers back and tgere was a large yellow spot on tge sheet and dog and human hair all over. We went and informed the front desk and right way they got us a new room. The new room was great, no problems with it. The front desk was very courteous and friendly. The breakfast could have been much better also.
Laundry man put in charge When we arrived at the hotel, we did not have a room, even though we had a confirmation number for our booking. Romeo, the person working the night shift was not helpful as his main job was in the laundry room. I asked him to call the manager and he said that he did not have the phone number. They left this poor man working the desk with no training or backup plan. Another couple came in after us, and were told that they had no room either.
Business response:
I received a copy of your review, and would like to take a moment to personally respond. The situation you described at check-in is truly regrettable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have retrained our staff on our check-in procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
business trip no wall thermostat. Temperature in room was cold upon arrival cause windows were open and heat was not on. Had to crank up the old wall heater that blew and held the curtain way out. It was impossible to get a comfortable temperature in the room. Breakfast was not a breakfast. Not sure if room cleaning was supposed to be a part of the deal but that did not happen once either in the 3 days I was there.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as working with our maintenance engineer to ensure our AC un... read more
Disappointing no cleaning internet poor and breakfast pitiful
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that we did not meet your expectations. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.