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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NOT EXCEPTABLE!! We was not impressed one bit. We had a family of three in one room with a hideaway bed. Called down to the front desk to get blankets and got an answering service. They said they would send someone up with some. No one showed up. So we went down and at the front desk they told us they didn't have any. NOT EXCEPTABLE!!!
Business response:
I appreciate you bringing your experience to our attention. Please accept our apologies for the service issues you experienced. In response to your feedback, I will be retraining our staff to ensure we are responding to guest requests in a timely manner. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Terrible experience all around. Incompetent staff, dirty room, dirty silverware. Had to buy sheets & a comforter because there were visible stains. Will never book with one of these again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your recent stay with us. To uphold our company’s high standards, I will be retraining our staff on our cleaning and room inspection procedures to prevent your experience from happening again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
No Ice?!?! Hotel had no ice, a kitchen but no utensils, and there were random hairs in the bathtub. Staff was socially awkward and not particularly helpful. The "Fitness Center" consisted of a closet with 2 treadmills and a stationary bike. Completely nt worth it, even with a heavily discounted price. Find a better place even if you pay more.
Not great The tons are very dated, very moist and smelly. Our room had a leak under the floor near the ac unit. It was dark and dingy on the floors. Lobby was nice.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your air conditioner was leaking. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The room was advertised with a complimentary breakfast, which ended up being muffins in plastic bags, granola bars and bad fruit. The coffee wasn't made the first morning and the desk clerk was no where to be found. Other than that, the room was clean, and I could sleep and shower in it. All I wanted to day
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our breakfast and coffee were not satisfactory. I apologize for our staff not being present to assist you with this matter. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not satisfied Internet connection is very poor. Even paid internet condition is bad. Breakfast is poor.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us was disappointing. In response to your feedback, I am proactively working with our staff to ensure that every guest is comfortable and enjoys their stay. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Close to the Boston Marathon Start What an horrible experience! Our room was equipped with a kitchen but had no pots, plates or utensils. When requesting these items at front desk we were told we would only get them if someone else checkout...so would just have to wait! The whole purpose of getting a room with a kitchen at Extended Stay America was so that we could prepare and eat meals in our room for the Boston Marathon. My family and I ended up eating four meals out before dishes arrived. Finally, we found the staff to be... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize we were not able to provide you with the dishware you requested and that our staff did not provide professional service. Your comments were reviewed by the staff, and we will make proper arrangements to make sure we have our dishware ready for guests so your experience is not repeated. I will also be meeting with our front desk staff and reminding them on the importance of treating every guest with respect. I am grateful for the feedback you provi... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.