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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great The tons are very dated, very moist and smelly. Our room had a leak under the floor near the ac unit. It was dark and dingy on the floors. Lobby was nice.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your air conditioner was leaking. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The room was advertised with a complimentary breakfast, which ended up being muffins in plastic bags, granola bars and bad fruit. The coffee wasn't made the first morning and the desk clerk was no where to be found. Other than that, the room was clean, and I could sleep and shower in it. All I wanted to day
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our breakfast and coffee were not satisfactory. I apologize for our staff not being present to assist you with this matter. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not satisfied Internet connection is very poor. Even paid internet condition is bad. Breakfast is poor.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your stay with us was disappointing. In response to your feedback, I am proactively working with our staff to ensure that every guest is comfortable and enjoys their stay. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Close to the Boston Marathon Start What an horrible experience! Our room was equipped with a kitchen but had no pots, plates or utensils. When requesting these items at front desk we were told we would only get them if someone else checkout...so would just have to wait! The whole purpose of getting a room with a kitchen at Extended Stay America was so that we could prepare and eat meals in our room for the Boston Marathon. My family and I ended up eating four meals out before dishes arrived. Finally, we found the staff to be... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize we were not able to provide you with the dishware you requested and that our staff did not provide professional service. Your comments were reviewed by the staff, and we will make proper arrangements to make sure we have our dishware ready for guests so your experience is not repeated. I will also be meeting with our front desk staff and reminding them on the importance of treating every guest with respect. I am grateful for the feedback you provi... read more
Big disappointment I staid here twice- the first time I liked it because the room was jus remodeled and I checked in late- just wanted to sleep one night, breakfast what you'd expect. The kitchenette was empty int e room, I thought it was because they'd just painted it and the guy at the front desk gave me a coffeemaker. My second stay was not so good. The room again looked great but for a 3 day stay there is no room service. The kitchenette in the room was empty- they have signs everywhere saying you can get dishes, coffee ... read more
Room for the night Thankfully we only had to spend one night here. The room was not very clean, the air conditioner was broken and the hotel staff did not really seem to care. We did not get the room type that we booked. When we complained about it they told us there was nothing that could be done. We left there very unsatisfied and called the company once we got home. The company made good and refunded our money. That would be the only good thing we had to say about this stay. Sorry for that.
Don't ever go here!!!! I stayed here with three of my boys. There Weren't any pots and pans, silverware, cups, coffee pot, Dish soap, lotion, clock, ice machine..... Etc! When we asked for clean towels And sheets we were told that they were in the laundry and to go grab some. Sheet had blood on it and there was trash on the floor! Shower drain didn't drain!!! I would never stay here again even for one night Never mind for an extended stay!!!
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.