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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smh I didn't like the smell of the room however we were comfortable.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Hotel outside of boston This hotel was welcoming when first walking in the door. We checked into our room, it was a pet friendly hotel I was not walking in expecting a 5 star stay. Once entering the room we found trash under the bed, the front desk was very accommodating and moved us to another room across the hall. The second room had trash still in the trash cans, pistachio nuts under the bed. I am just concerned if this was left dirty what else was?
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Woburn Business trip 1. The so called breakfast was very disappointing, No food except oatmeal, bad coffee and nothing else to say we serve breakfast. This is the worst extended stay I have stayed. I would only recommend this place as a hotel and than go to the supermarket and buy food.
Poor overnight stay We were VERY disappointed in our stay. As an extended stay hotel we expected that the room would have included bathroom glasses and extra toilet paper. It didn't. Unfortunately, we could not call for these expected items because THE PHONE DID NOT WORK! We obviously left after one night.
Yuck. The room was really dirty. It smelled awful and there were ashes all over the place. It didn't look like it was cleaned at all prior to us going in. The big white fluid stain on the couch was really the icing on the cake. I was there for less than an hour before I ended up checking out. Completely grossed me out.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Well the bottom floor, the one I was on, smelled like someone was frying fish. The complimentary glasses and dishes were nowhere to be found, sat at the front desk for 20 minutes before someone showed up to check me in. Long story short, find another place to stay.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet your expectations. While we no longer keep dishes in guest rooms, these items are available at the front desk upon request. In response to your feedback, I will make sure we are responding to guest needs in a timely manner as well as clearly communicating our amenities. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experienc... read more
Not ideal Room was about 80 degrees when I got into it. The bed/pillows were not comfortable, and the "free" breakfast is basically an apple and cereal. I guess in a pinch I would stay there, but not by choice.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. In response to your feedback, I will be making sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
7日に一回しかハウスキーピングのないホテル 5泊しましたが、一度もタオル交換、シーツ交換、部屋の掃除などがありませんでした。ハウスキーピングして下さいと伝えたら、「7日間に1度しかハウスキーピングは行いません」とのこと。汚れたタオルも交換してくれないのか、換えて欲しいと伝えたら、タオルだけ持ってきました。個別に頼めばやってくれるようですが、言わなければなにもやってくれません。シャンプー、トイレットペーパーなど不足してきて、大変不愉快な思いをしました。予約・入館時に特別の説明もありませんでした。約款等を精読すれば書いてあったのでしょうが。
Not what you think it is The room was very dirty. I had to ask for dishes and cups l because there were none in the room like the description said. There was hair in the tub from last guest and the room smell musty.
Business response:
Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we didn't meet your expectations. Your comments were reviewed by the staff, and we will review our cleaning procedures with our housekeeping staff to make sure your experience is not repeated. I am sorry that we failed to inform you about our new dishware policy. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Moving forw... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.