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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Simply did not have our rooms!!! Be very careful when booking at Extended Stay America! We were about to arrive at the hotel after driving for almost 4 hours and we got a call from them saying that the hotel simply did not have any rooms available. This after the reservation in the hotels.com website saying that the reservation was "guaranteed and already paid for", and our previous call to the hotel informing them we would be arriving at the end of the day. After hopelessly arguing with the hotel staff, we managed late at n... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Place was pretty crappy. Room smelled like curry! Came back at night and there were people hanging out back, looked like gang bangers. I guess a lot of section 8 people live here. Never again.
Business response:
Jake, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the odor issue is shared with the concerned team to make sure necessary actions are taken ensuring such problem doesn’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
Cleanliness- the room had a smell about it, the people next door were smoking weed and the sink had a fishy odor. Staff- were never available and even gave me a room that already had someone in it such they didn’t know about. Time- checking in time took about one hour due to staff being unavailable. Had to change room 2 times; first room had noisy weed smoking/ underage drinking neighbors, second room was occupied by someone and he was naked (yes naked, I had to apologize to him and ask staff who claimed they didn’t know he ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Dirty inside and out The halls were very dirty. The outside door locks broke. The room smelt like sweat. The pillows smelt so bad we had to buy new. Only half roll of toilet paper in the room. The pool was not clean Algae. The outside furniture covered in old food and who knows what else. For at least three days in a row. The pull out bed looked like a bowl. With no sheets or pillows. Etc. Etc. Etc.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered during your stay. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Disrespectful! They cancelled my reservation and gave up my room to someone else because I arrived late even though I had already payed for the room
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
What hotel does not have an ice machine for guests!
Business response:
We’re happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we apologize for your disappointment. Thank you for being our guest and for your feedback. Sincerely, Hotel Management
Major disappointment Did not honor our reservation and made us go to another location 10 min away for a substitute room that was not comparable size, an all at midnight. Didn’t matter that they comped the room, it was not worth “free”
Business response:
We are terribly sorry about the issue you experienced with your reservation and that our team missed communicating the same to you. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Dirty bed bugs It was a lot of drug heads around the building and the staff is racist
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.