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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bare bones rooms Very disappointed with our room. Picture of room showed a much more separated between bed room and living room. Traveling with my 92 year old father very acward!!!! No daily housekeeping had to go to desk for towels most times they we're not there. Has a kitchen but no utensils ,coffee pot, pans, you had to go get them or call for them nothing was in the room that you would expect.Breakfast was a big disappointment coffee muffins oatmeal and granola bars no place to sit had to go back to your room. Never wil... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry that you were disappointed in your room. Your comments were reviewed by the staff, and we will try to be more clear of our housekeeping and dish policies upon check in to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
very bad smell the staff at the hotel not a good the smell in the hotel very bad the rom fernitcher to olde
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the issues you had with the odor in your room. Your comments have been reviewed by the staff, and we will coach our team to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Don't Get in Too Late We got in after midnight and there was no one to check us in. After almost half an hour and trying everything we could to get someone to come to the desk, we left.
Business response:
I would like to apologize for the issue you had while trying to check in. While the front desk is manned 24/7 the overnight shift does spent a good portion of the night in the back doing laundry as well as other assigned tasks. There should have been a sign at the front desk asking you to dial "0" for immediate assistance. If this was done with still no response I apologize. This is not how we want our guests to be treated. We hope that you will give us the opportunity to provide you with a better stay the next time you're i... read more
Not for me! The good thing about the hotel is its close proximity to Boston. A quick 15 minute drive and you're in the city! Apart from that there isn't much to say about it. Our room had the usual self-catering equipment, i.e. cooker, fridge, microwave etc, but no crockery or cutlery in sight. Breakfast to go was included in the room rate, which was coffee/tea and a muffin or cereal bar. I wouldn't choose to stay here again.
Business response:
Thank you for posting a review of your stay. Please know your comments are taken seriously and used when making changes to the brand, I am sorry we did not meet you needs fully. I am disappointed you did not find our grab-and-go breakfast suitable and our cookware was not explained to you at the front desk. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Not coming back I travel with kids, so I usually stay in hotels with breakfast, pool, and in non-smoking rooms. Kitchen is a plus. This hotel was dissapointing in these important for us points. First, the "non-smoking" rooms had a heavy smoke smell, and nothing else was available for us. My kids with allergies and asthma struggled there. Dishes were all removed from the kitchen in the room, though the stuff member gave us a box of dishes per our request. After a night of sleep in the hotel, I got some bad bug bites in the ar... read more
Last choice Wasn't my first choice. Everything in the Boston area was $200.00 and up a night. Found this on hotels.com for $150.00 a night. Hotel was dated and smelt like wet dog. Breakfast was a joke. Will not stay at another one unless I absolutely have to.
Business response:
I wanted to thank you for taking the time to post a survey regarding your stay. We strive to provide our guests with a clean comfortably stay while they are with us and I am sorry that we did not meet your expectations. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
EXTENDED STAY! For an "extended stay" hotel, this hotel lacked all the amenities one would expect. It had a kitchen, but nothing in any of the cabinets. Not a glass, cup, bowl - nothing. Not even a coffee pot. We had to ask at the desk for the coffee pot. The "continental breakfast" was nothing more than a muffin, granola bar, and coffee - called "on the run". No place to sit. When we first entered our room, both my husband and I detected that someone had smoked in the room We called the front desk to report that and was to... read more
Business response:
Thank you for taking the time to write a review of your. Please accept our apologies that your stay was not to our company’s high standards. All of the aforementioned service failures you experienced are outside of the norm and are truly regrettable. I sincerely apologize that the nonsmoking rule was not fully enforced and that our hotels high cleanliness standards were not properly met. Moving forward, I will review our cleaning and room inspection procedures with our staff to ensure your experience is not repeated. Also, I... read more
Creepy - don't stay here... The hotel is listed as being close to Boston and I believe that the only reason they do that is so they can charge more per night. This hotel is downright creepy. The lobby reminded me of something you'd see in a movie in a bad neighborhood. No real traditional hotel lobby/entrance just a door with security lock as if there was a time where you'd have to buzzed in. For the price they charge for this hotel is stay very clear!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure that each guest has a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.