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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stolen Item My stay here was fine to non-descript initially. No problems until an item was left behind. I called within hours of checkout but was told the item was not there. Certainly it's our mistake for leaving it behind but the tablet was later traced back to one of the employees who had broken it. Will definitely not be returning to stay where the staff is so dishonest.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Room, Sheets, and towels were dirty and very noisy.
Business response:
Eric, we sincerely apologize for the issues you encountered in your room which led to a disappointing stay. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process, and for that I am sorry. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
DISAPPOINTED VERY DISAPPOINTING. WE STAYED THERE ON PREVIOUS OCCASIONS. THE ROOM SMELLED LIKE SMOKE. THERE WAS A LINGERING SMELL IN THE HALLWAY. THERE WAS A CIGARETTE BURN MARK ON THE BLANKET. THE RUG AT THE FRONT DESK WAS JUST AS DIRTY WHEN WE LEFT AS WHEN WE ARRIVED. WE WOULD HAVE CANCELLED OUR RESERVATION IF IT HADN'T BEEN PAID FOR IN ADVANCE THROUGH HOTELS.COM
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The odor in the hallways and the items you had an issue with in your room are unacceptable, and I sincerely apologize for your experience. We can assure you that as we are a non-smoking property we do our best to ensure that the rules are followed. Sadly there are guest that feel that the rules do not apply to them and ruin the experience for others. In regards to the lobby carpet it should be cleaned a minimum of once per shift if not more ... read more
Left out in the cold! Showed up to hotel late at night. No one was in the lobby to let me and my family in despite reservation having been made. Called parent company who could not arrange for us to get in. Ended up in another hotel after waiting to be allowed in.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry for your experience. Having to move to another hotel is not acceptable. The staff is always available via our portable phone if we have to step away. We do have signage at the desk stating this an when the front door is locked the call button alerts us to your presence. To ensure that a situation like yours doesn't happen in the future, we have taken step to ensure that signage is properly placed for our guests to see as well ... read more
no sleep at all fumes from one of a five part process to make meth was pumped it the walls, when tube pulled out of wall pressure release from wall makes a loud crack noise every time if pulled out to fast all Extended stays are in on it
Go somewhere else Go somewhere else. Everything here, starting with customer service is so bad so bad I don't even have a word to say what's like. Rude, disrsicpectul, careless, no worth your money.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not enjoy your stay with us. It is especially disappointing to read that you did not receive adequate customer service. Our staff will be addressed on the proper commuincation standards that must be maintained at all times. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town
Pay the extra 10 bucks Old, worn down facility with bare bones amenities. Cheaper than most but ... Pay the extra ten bucks to get into a dece t place.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We strive to provide our guests with all the comforts of home, so we are disappointed to hear that you did not enjoy your stay with us. Your satisfaction is very important to us and we appreciate all of your feedback. If the opportunity should arise, we hope you will give us another chance on a future stay.
Bad Experience - Bed previously slept in!!! I was initially given a room that appeared all made over until I pull back the bed cover and found that it had just been straightened and not changed. I was truly disgusted. This has never happened to me before and I have had over 40 hotels nights a year for decades. The desk person said that likely made a mistake, but I cant see how that happens. She was pleasant and changed my room which was fine, but just kept having that nagging feeling. I will never stay at this chain again. O... read more
Business response:
We appreciate you bringing your experience to our attention. The situation you described with the bedding is unacceptable and I sincerely apologize for your experience. Our team is committed to providing you a clean, comfortable room while you are our guest. We have reviewed your comments with our staff; please know that we will continue to coach them to ensure your experience is not repeated. We are truly thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide y... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.