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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No electricity, no hot water, no compassion Where to begin? No electricity, no hot water, no heads up from ma management. No service to explain what was going on. No follow up, no refund, not using hotels.com ever again
Business response:
John, please accept our apologies for failing to provide you with a stay that met your expectations. We regret the inconvenience these caused. We want nothing more than for you to have a comfortable time and I am sorry that our team did not rise to the occasion. It is never our intention for you to leave our hotel with an unfavorable impression. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Won't stay again The room was very small for the price I was charged. The kitchen counter was never wiped down from previous visitors stay. The tv initially did not work. The bed was hard, and the bedding was out dated. Having to ask for simple amenities like a coffee pot was a first for me. Previous visitors half bottle of shampoo was left in the shower, tho I always bring my own. Hot breakfast should be offered at the price I paid. I reserved the room on line which said $121. When I arrived and was billed it was very close... read more
Business response:
Thomas, I apologize for the disappointing stay you had with us. We are extremely sorry for the inconvenience you experience and for providing a less than perfect experience during your stay. Our management team is taking steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, General Manager
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, General Manager
Have to stay at least eight nights to clean room, It was the first time that I encountered this situation, I stayed for three days but my room was not cleaned. When I asked the front desk clerk she stated to me that I would have to stay at least eight days for them to clean my room and provide clean towels. Also breakfast was disappointing, no coffee at 8am claiming she is the only one at front desk.
Business response:
Lupe, thank you for your candid feedback. We are sorry you were not happy with our hotel policy as well as our grab-and-go breakfast. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests, we are happy to offer this service to you at a minimal fee. If we did not communicate at the time of check-in, we’re sorry. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Not the greatest. Room was not clean, and had a weird smell. Staff was ok. Nothing great about the hotel.
Business response:
On behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issues you identified. We do have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, General Manager
A little disappointed than we expected. TV network was not working, breakfast was only coffee and cereal bar.
Business response:
We regret not meeting all your expectations. We apologize for the inconvenience you had with your TV. Our engineering team will be addressed to take care of it immediately. Your feedback is valuable and will help us make improvements to our facilities and amenities. We value your business and hope you will give us another opportunity to provide you with a better experience. Sincerely, General Manager
The rrom eas ok but the fridge was so laud and gsp in curtaul leading light in bed eas clean bit the rest of the room could have usrd a good scrub down
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
While location was convenient - grocery stores nearby and close to Boston, the hotel room was extremely dirty. Not just worn out, but dirty - it looked like the floor was not vacuumed from prior guests. The service was fair, but once again they really need to make sure the cleaning is done properly.
Business response:
Thank you for your feedback. Although you liked our convenient location, we are sorry for the cleanliness issue you encountered during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.