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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay Corporate -Miserable to deal with The staff here is wonderful, they like many other service businesses (restaurants, stores) can make or break a company. Corporate reached out to me for my opinion (A sales rep or some other such useless title) I made some suggestions and asked for a reduced rate due to the fact that I am homeless, his typical corporate response was to pass the buck, HIS NAME IS JACOB PATTERSON, TYPICAL CORPORATE YO-YO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Ellen, we appreciate you taking the time to recognize our staff. But from your review, it seems your stay we were unable to deliver you a great stay. We hope you will consider choosing us again so we can restore your confidence in us. Sincerely, Hotel Management
Great location ... needs a deep cleaning. We stayed here for the weekend to visit friends and family in Boston. The stay was fair, due to amenities such as cups, plates, utensils, and common areas. The rooms are spacious, but we found many surfaces were unclean. Hair and debris were on the shower floor and we had to use a plunger, provided in the bathroom, to unclog the shower as it refused to drain properly. We were comped an upgrade to a king size bed after a sleepless night on a lumpy queen size bed. After cleaning both b... read more
Business response:
We apologize for the cleanliness issues you and your family encountered in your room. We have taken a note of your feedback and have discussed it with our housekeeping team to make sure every room receives a deep cleaning. We hope you will stay with us another time so that we can provide you all with a much more satisfying experience. Sincerely, Hotel Management
Don't pay with PayPal Wouldn't check me in because I didn't have a credit card on me even though I already paid with my PayPal credit card online and showed ID all because I didn't have my card physically on me they wouldn't rent a room what's the point of paying online? Any way the staff was nice but their procedure suck!!
Business response:
Keith, I would like to apologize for the issue that you had with check in process. Our rules on credit cards and cash have recently changed. While your reservation was a pre-paid reservation, when you arrived you would have needed to provide a valid credit card in your name or a $100 cash deposit for incidentals in addition to a government issued ID. If you were able to provide this at check in then I apologize you had an issue. I will be sure to coach the team to ensure they are explaining the policy in a clear manner going... read more
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The beds were very uncomfortable and the pillows were terrible . The air-conditioner worked very poorly and the bathroom light needed to be turned on and then would slowly get brighter. Overall we were not very happy with our stay
Business response:
Thank you for your feedback. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry you found the bed in your room to be uncomfortable. We are sorry we were not aware of this problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
Breakfast was coffee and prepackaged snack bars. A bit dated.
Business response:
Thank you for your feedback. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Inexisting breakfast Its better say you don't offer breakfast than say you do and offer that.
Business response:
Peggy, we apologize our complimentary grab-and-go breakfast did not meet your expectation. We have shared your concerns with our Brand Leaders so that they have knowledge of our guest's breakfast choices and it assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again soon. Sincerely, Hotel Management
Student Accommodation........... The hotel is very basic in every respect. Check in took ages since one "customer" had been over charged and the receptionist was just plain rude. Did not even say welcome or hello. The room and corridor had a bad smell, not of a high standard. Breakfast was basic, just coffee (no milk available) and bars. I felt like I was a student again............... Really advise avoiding this place
Business response:
Joseph, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.