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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty carpet
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Worst place ever.. They won’t let us check in…
Business response:
Michelle, thank you for taking the time to share your concerns. We are sorry to know about the predicament you had upon arrival. We assure you we will discuss your comments with our associates to find out what went wrong. We never want our guests to leave us disappointed, and we hope to host you in the future. Sincerely, Hotel Management
Staying at the hotel my 20month old found a razor blade left behind and I found a syringe cap under the bed I will never stay here again. Do not recommend
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you encountered. We will review your feedback with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
$1500 in cash was stolen from us. Will not return.
Business response:
Jenna, thank you for your feedback and for being our valued guest. It is extremely concerning for us to read your comments about theft at our property, as we take the safety and security of our guests to the utmost importance. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature very seriously. We appreciate your patience, as we investigate your comments. Sincerely, Hotel Management
I checked in the hotel on May 30th around 7:30 Pm. When I walked into the hotel, no one was sitting at the front desk. I was waiting for minutes and said Hello a couple of times to see if anybody can show up. Eventually a female employee came over. She was very upset, "We don't have people sitting here; you have to pick up the phone and dial 0 to reach us.... ". She pointed to one of the notes that holding up on the window of front desk, "You need to read this .... ", and then she started to point to the word one by one read... read more
Business response:
We sincerely apologize on behalf of our front desk staff and the disappointing service. We take our guests' comments very seriously and strive to provide the highest standards at check-in. Therefore, we are very sorry for the unpleasant welcome you described. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. Thank you for staying with us and for your feedback. We look forward to seeing you again. Sincerely, Hotel Management
Horrible I had a stand up shower and i have a baby the bed was so stiff and uncomfortable it was dirty to the eye
Business response:
Thank you for choosing to stay at our hotel. We are disappointed to know you had an unpleasant experience and apologize for all the issues you encountered in your room. We wish we would have had an opportunity to make this right for you while you were here, so your visit would have been enjoyable. We will address your concerns and ensure we take action for improvement. We value your feedback and hope you will allow us to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Jimmy needs to go Jimmy at the front desk on Sunday morning should be fired. He's attitude and nose ring are poor customer service behavior. He is against older people with a handicap.Was attempting to re-book at this hotel for a second night via Hotels.com however Jimmy shut off my internet while at church Sunday morning. He told me to "bring your bags down to lobby" Jimmy is a jerk with a bad attitude. Its not my fault he has to work Sundays.
Business response:
Tim, thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us another chance in your future travels. Sincerel... read more
Convenient and cheap but you get what you pay for.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.