Extended Stay America - Buffalo - Amherst

Business response:

We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your comments to our entire team. Thank you for recommending us, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Louise, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Michael, it was a pleasure to read your review of Extended Stay America. We are thrilled that you liked our prompt and attentive service and that you liked the addition of a kitchenette that helped you cook meals. Thank you for selecting us, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for posting your kind review of Extended Stay America. It was a pleasure to read you were impressed with how immaculate our property is and the service provided by our courteous associates. Your excellent rating is appreciated, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind review. We are happy you enjoyed your stay at Extended Stay America. It is nice to know you liked having a well-equipped kitchen. We appreciate your review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Anthony, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for the generous review of Extended Stay America. We are happy to know you had a great stay and were impressed with our courteous associates. Your compliments will surely be shared with our team. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Andrew, thank you for your review. We are sorry for the smoke smell you experienced in your room. We are a non-smoking hotel, but, on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also apologize for the maintenance and cleanliness issues you encountered. Your feedback has been discussed with our team to address the problems you outlined. We value your business and hope to have the opportunity to make your next stay with us outstandin... read more