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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and the rooms was beautiful
In need of updates/repairs. Front desk staff was very nice and efficient. This review is in no way a reflection of their work. This hotel could really use an update. Red (blood?) stains up the walls and on bathroom floor. Stained sheets. Peeling furniture. Smoke alarm removed from ceiling. Very heavy smell of cigarette smoke. Its evident people smoke inside the rooms. The ceilings and upper walls have nicotine stains. I'm sure the staff are doing the best with what they have to work with. Corporate should consider providing ... read more
Business response:
Thank you for staying at our hotel and sharing your feedback. We apologize for the inconvenience you had due to the issues in your suite. We will discuss your comments about cleanliness, the furniture, and the smoke smell with the appropriate individuals to take corrective actions. Thank you once again for alerting us with your observation about the smoke detector. As your review is anonymous, we would appreciate additional information to have our property engineer inspect and correct the problem immediately. We are sorry an... read more
it was nice over all in the cut out the way, no B.E.T station though
The first room I was put in, the shower rod holding the curtain was about to break off of the wall. I was switched rooms and staff was very friendly and helpful but the second night I stayed, there were other guests clearly having a hotel room party blaring music until 1 am.
Business response:
Thank you for reviewing your stay with us. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We will also share your comments with our maintenance team regarding the issues you had with the first room and make sure they are fixed. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 971 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.