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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need some good freshners to avoid the bad smell in the hotel and inside rooms. Not really satisfied for the amount paid
Business response:
Thank you for being our guest. We apologize for the unpleasant odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope to welcome you back in the future and provide you with the stay you deserve. Sincerely, Hotel Management
Very nice
Tub was dirty as hell hair still in it and the floor where the bed at was dirty
Business response:
Roslyn, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Kitchenware-less Extended Stay It was disappointing. Upon check-in we were not told that we needed to request kitchen-ware. It was frustrating because the whole point in staying in an extended stay hotel is to be able to utilize the kitchen. We did request some utensils, but at that point we were frustrated that the accommodation was not overall, better. The refrigerator was not working properly even when turned to the maximum cold setting. The shower curtain did not extend into the bath, so when you showered, water would fa... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Decent
Business response:
Geoffrey, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.