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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worse ever. Broken amenity and bad assistance from the stuff. Refrigerator leaking water underneath all night. Temperature too low freezing everting that I bought. I called the front desk reported but nobody show to fix. Faucet was leaking also. Limited towels. I have to take out my own trash. Bad lighting on the hallway. Too dark. Parking lot all dirty. Entrance the building too ugly and dirty carpet. When I got there the elevator was broken down. I have to carried my luggages up to the third floor. Also the st... read more
Business response:
Dear José, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities and exceptional service. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your concerns hold paramount significance for us, and we regret our inability to address them promptly. Rest assured, we are currently implementing corrective measures within th... read more
Breakfast was Bad. Just some muffins, Tea / Coffee. Do not stay here in case looking for good breakfast options.
Business response:
Dear Shankar,Thank you for taking the time to write a review about your recent stay. We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope to welcome you back for a much-enh... read more
Very bad experience, the property is very old and deteriorating. Very bad smell and beware of cockroaches . Would not stay here again.
Business response:
Dear Guest,Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. Additionally, we are reviewing our housekeeping procedures to ensure that we meet the highest standards of cleanliness. Your feedback is invaluable, and we appr... read more
i stay more than 2 week in hotel no any cleaning or linen change of the room i kill 3 flies in the room you must take your trash bag to through it in room full of trash bag at end of corridor
Business response:
Dear Saadallah, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Very nice hotel very clean
Business response:
Dear Ana, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management
The room had a couple of damages like closet doors were broken, toilet seat was coming off, kitchen area was sticky, backsplash of kitchen was hanging off. Overall property is in run down state and requires a lot of repair work. Breakfast is cereal bar, coffee machine and packets of oatmeal. Staff was good, but apparently they don't provide room cleaning service for 2 weeks. We were planning to stay for multiple days, but ended up checking out in less than 12 hours. Property manager and staff were good and kind. The manager ... read more
Business response:
Dear Shailesh, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.