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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Hotel! Quick check in, clean suites with everything you need for a short or long term stay! Easy convenient location. Will definately be staying again soon!
Business response:
Eric, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are glad to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thank you again for allowing us to be of service, and we look forward to your next visit. Sincerely, Hotel Management
It was wayyy to loud in the hallway during the evening and at night, and the stairway and hallways were filthy, as well as inside the elevator!
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We wish we had the opportunity to resolve this while you were. We hope to welcome you back so that we can provide you with a better experience. Since... read more
Comfortable and Peaceful
Business response:
Ronnika, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Damon, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Broken heating/conditioner unit, broken towel racks, water in shower was loud, room smelled funny...was not satisfied at all
Business response:
Thank you for staying at our hotel and for taking the time to share your experience. We are sorry for the issue you encountered in your room. We are glad you alerted us so we could make the necessary repairs. We will also make sure the HVAC problem in the room you occupied has been corrected by our engineering staff. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
It was a very good experience
Business response:
Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It had a kitchen and was like a mini apartment for the same proce as any hotel room.
Business response:
Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we are sorry we missed meeting some of your expectations. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
So far this customer service reps at the desk have been life-saving to me! I have nowhere to go and just a pic of my license from a job interview on my phone but then lost it. I have all other ID but everything is closed so how could I get a new one anyway, they called and the head manager said is was okay, then all three ladies, mostly the manager I remember speaking with most! She was very understanding of the circumstances. So I was able to get another room here tonight.
Business response:
Allie, thank you for your wonderful review of Extended Stay America. We take great pride in delivering excellent service and friendly hospitality, so we are glad to know we are successful in our efforts. We will share your comments with the team. Thank you again, and please enjoy the rest of your stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.