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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like the fact each room had a kitchen in them
Ok
Business response:
Dear MARYANN, Thank you for taking the time to comment on your stay. We pride ourselves on service excellence and aim to exceed our guests' expectations. We regret any concerns that may have kept you from having an outstanding stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Scary place. All is shabby.
Business response:
Dear Elena, thank you for choosing to stay at our hotel. Our priority is customer satisfaction, and we are disappointed that we failed to deliver during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
They changed my room reservation and initially didn’t have a solution. Then I left an item in the room. I’ve called for 2 days and have been unable to connect directly with the property. Every time I call they connect me to some foreign booking department. They just keep telling me to call the property and give me the same # over and over again!
Business response:
Dear daniel, we are sorry for your experience while staying with us. Please allow us to review the situation to see what went wrong. Meanwhile, please reach out to us at the hotel directly so that we can resolve this issue.Sincerely,Hotel Management
Made for Extended Stay Large room and hall ways. Kitchenette in room with full size refrigerator freezer, two burnerstove, sink and micro-wave. Great for an extended stay. Room was comfortable and clean. Bed was comfortable.
Business response:
Dear Roger, thank you for choosing Extended Stay America and posting your review. We want to thank you for the positive feedback and for highlighting our spacious and clean suite and amenities in your review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
Terrible ! me cancelaron la reservación a ultima hora y mi familia y yo quedamos con mucha incertidumbre .
Business response:
Dear Guillermo, thank you for choosing us. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
We did Not stay, because the rooms they gave us were dirty and with food garbage the bathrooms worse.
Business response:
Dear Alex, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
My Techs said that the hotel was very dirty. They did not like the cleanliness in this location. I was surprised based on the reviews.
Business response:
Dear Brenda, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.