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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property had full smoke smell in non-smoking rooms. Dingy floors and staff totally unresponsive.
Business response:
Thank you for evaluating your stay with us. We are sorry for the inconvenience you experienced due to the concerns with our accommodations. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We will also share your comments with our team regarding the service issues you experienced and take the necessary actions to elevate our service levels. We hope you will give us a second chance to deliver the type of exp... read more
Decent location. The room was clean; however, it was outdated and should be renovated. The refrigerator should be replaced and the stovetop should be updated.
Business response:
Lisa, thank you for taking the time to evaluate our hotel. We are glad our location worked well for you and that you were pleased with our well-kept accommodations. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management
Very good, keep it up
Business response:
Tommay, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Need some good freshners to avoid the bad smell in the hotel and inside rooms. Not really satisfied for the amount paid
Business response:
Thank you for being our guest. We apologize for the unpleasant odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope to welcome you back in the future and provide you with the stay you deserve. Sincerely, Hotel Management
Dirty and bed condition.
Business response:
Sylwia, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry that we did not meet your expectations. A clean, fresh suite is our top priority, and we will work with our staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you back our way. Sincerely, Hotel Management
Very nice
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.