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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom was filthy. There was hair all over the counter and then I checked the bathtub and it was full of hair shavings. Disgusting!
Business response:
Kim, thank you for your review. We sincerely apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The room was extremely dirty. There were stains on the carpet and in the sheets. The floors were dirty. One window pain came off and the other wouldnt shut all of the way. And the room had a stinky smell. Even the heater smelled like burning funk. We left and had to book somewhere else shortly after arriving from a 7 hour drive.
Business response:
Lisa, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bet... read more
Worst hotel I have ever stayed at . My room was dirty the covers were wet . It had things left from someone else under the bed . Bathroom tub was not cleaned . Carpet needs detail clean .
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
This met our needs. The breakfast was granola bars, muffins, coffee and hot chocolate. I would stay here again.
Business response:
Thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Smells like cigarettes
Business response:
Wilson, thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Good location for shopping and food. It’s simple and gets the job done. Comfortable bed!
Business response:
Kathleen, thank you for your review. We are happy to know you slept well on our comfortable bed and liked our proximity to shopping and food. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.