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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
clean and customer friendly
Business response:
Airo, it was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked your well-maintained property and were impressed with the courteous service provided by our staff. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
For a 1 night stay it was fine .
Business response:
Alan, thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management
As soon as we went into the hallways my wife and kids said, “oh, this place smells” and the hallways were kind of dark and outdated. Entering the room you could still smell that people were smoking nearby and possibly in the room recently. I wanted to find another hotel in the same area, but everywhere was booked for Graduation day. Oh well, we made the best of it!!!
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
1 star hotel. Three star price
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Disappointed The room was not clean, the sheets had hair and lots of lint balls, sheets were ripped. The kitchen area wasn't clean. They were doing construction next door and all the trucks where park in the lot. There was not parking. You could smell weed when you walked in and mold. Very unhappy with my stay.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nice hotel with limited facilities Kitchen was there but utensils were not available and need to request to get them... wifi was not working Grab and go breakfast was there instead of continental breakfast as it was showing while booking
Business response:
Manish, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting some of your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Felt the room was extremely dated along with sheets, pillows and blankets. Would not advocate staying.
Business response:
Thank you for your review. We are truly sorry that the condition of the room was not up to par. We do appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management
Very good The people who is in the front this very friendly with the customer and they are very helpful do you direct you to your room and any problem you have in the room day I’ll try looking for different room to be with you it’s very nice of them and time and they are also all the time and volleyball day or night in different customer service thank you very much for everybody who is helped has to stay and I’m so happy to tell my friends about it and also always always always I stained it Always always I steamed it is wort... read more
Business response:
Thanks for the awesome feedback. We are thrilled to know all went great during your stay with us and that you were very much impressed with our affordable rates. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.