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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unruly guests Checked in for 3 nights. Forced to leave after 2. Guests in hallway at 4a.m. Laughing and cursing and slamming doors. Asked them finally to quiet down and they threatened us. Decided to get out of there immediately. Went to front desk on the way out and no one was there. Finally found an employee who also said she had witnessed the disturbance...but had done nothing.
Business response:
Please accept our apology for the activity in the lobby presented a major challenge and for failing to resolve this your total satisfaction. We certainly should have done more, and we'll be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviously have room to improve and we assure you we will. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Mediocre facility Check-in was prolonged. Clerk could not figure out how to get the card to swipe. At midnight, I was waiting for more than 20 minutes for her to get the check-in completed. Eventually, I had to go back to her for getting the card swiped. Internet did not work at all.
Business response:
Arvind, thanks for evaluating your stay. We are sorry for the issues you experienced at the check-in and regret the inconvenience caused by this. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Staff very good, location good, room very good Great , location, staff and room all very good check in was very good and all my requests were there and waiting
Business response:
John, thanks for sharing your kind review of Extended Stay America. We are thrilled to know our ideal location was perfect for your needs and that you were also impressed with our excellent service which made your stay a comfortable one. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Kathy, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Worst hotel I've ever been to This hotel was the worst place I've ever stayed. Floor was sticky. Carpet was wet. Bed was so low budget and uncomfortable. Mystery hair in all towels, sticky surfaces. No daily towels or bed service...they said it is only cleaned every 8 days. No toilet paper. Room filled with cigarette smoke even though it was non-smoking. Absolutely disgusting.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Tashia, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Terrible The room smelt like old sock's and it stayed with for the rest of the day
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
William, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Nice stay Last minute need. Good experience for the most part. Bed sheets had old stains would have been al lot nicer with out those sheets!
Business response:
Thanks for being our guest. We are pleased to know you liked our offerings and had a great stay with us. However, we are sorry for the cleanliness issue with the bedsheets. Thanks once more for choosing Extended Stay America, and we hope you’ll visit us again on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.