Extended Stay America - Buffalo - Amherst

Evelyn 

on Expedia

15 years ago

Hotel not meant to be? The hotel needs better maintenance and cleaning. The room was smelly and we have to deodorize it ourselves since the desk clerk said the other customers do it themselves. I think this is a reflection of poor service and inefficient staff. If I only had a choice to go somewhere else at that time, I won't be staying at this hotel. Does not deserve to be called a hotel. 

Debbie 

on Expedia

16 years ago

Would never stay here again Absolutely awful! Dirty, dark, and grimy. Also, some of the guests were smoking marijuana the entire time! 

Joey 

on Expedia

16 years ago

traveller beware This is the second year in a row that I have stayed at this location, wanting to give them the benefit of the doubt after a marginal experience last year....I had forgotten one key complaint that I had previously: when you stay at a hotel with kitchenettes you should expect to smell food....but based on the stink in the hallways, I wonder if you could qualify that as food odors...Room above me had a screaming kid in it that started jumping and running across my ceiling at 7AM...called the front desk and was ... read more

Carolyn 

on Expedia

16 years ago

Don't waste your money!!! This hotel is very deceiving, looks new and very nice in pictures but once you get inside, it's disappointment 100%. I walked into my room to imediately find the cuboard door hanging off it's hinges, it doesn't look like the top of the frig has been cleaned since the hotel was built, the room had a very bad odor, had to go to walmart down the street to buy Lysol and spray down everything . The beds were so uncomfortable and hard. Everything was just filthy. We checked out a different room at my requ... read more

Tugga 

on Expedia

16 years ago

Misty Waterfall The room was quiet. But there were no Shampoo, hair dryer. I'm sure I could have had one from the front desk. The Wi-Fi internet connection was very slow. The front desk was very courteous. 

Ronald 

on Expedia

16 years ago

Needs major overhaul The rooms are big, but there's an always-broken recliner at one wall and a 20" old tv all the way across the room. The staff did respond when I reported that my chair was broken (all lop-sided), but they brought me another just like it! Clearly, visibly broken! Then they tried with a third chair that finally was functional. All the chairs and TVs need replacing. Though not full, they never lower their price. and if not for the stay three nights and the fourth night is free policy, it would be and even wo... read more