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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean beds I open up one of the beds and the sheets were not clean. They seemed used with hairs in them. Yuck.
Business response:
Thank you for your recent review of your stay. The cleanliness issues with your bed that you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, my housekeeping staff is reviewing our cleanliness standards to ensure that your experience is not repeated. As well, I am disappointed to read that our grab-and-go breakfast did not meet your expectations. Your feedback on this matter will be helpful to us as we continually work to improve our selection. I really appreciat... read more
For a night it's fine - I wouldn't want to stay there much longer, though.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we were unable to provide you with a "home away from home" experience. To make sure this doesn't happen again, I will be retraining our staff. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Filthy Experience! Toilet overflowed all over the floor and went all over the floor. Requested a new room and the refrigerator did not work and left water on floor overnight and I slipped and fell down. I tried to complain but they said "things like this happen" Very Disappointed
Beds with no sheets We requested a roll away bed. When we arrived we were told the hotel does not have any. We had to cram 4 adults into two double beds. The room needed updating. The shower faucet dripped all night and the AC did not work well. When we were ready to sleep we found that the beds had only one sheet draped over the mattress. There were no top sheets to separate us from the blankets which were clearly not clean. My husband asked for sheets and was told that they didn't have enough. When he insisted the desk cle... read more
Disappointment It was a huge mistake to book this hotel. The front desk service is pre-occupied with co-workers then pay attention to customer. I noticed 3 black hairs on my bad sheets, and a black hair on the wall in a shower. It was the noisiest hotel I have ever stayed. For "breakfast" your options: muffins, granola bars, instant oatmeal, apples and oranges. Far from Niagara Falls attractions.
Rooms were stinking, when asked for printouts they simply rejected, when coffee was finished at 8:00 they didn't refilled it for 20 min
Disappointed Not good. Don't provide anything. When you ask for clean towels its like your asking for the world. No soap, breakfast is little to nothing.
I was very disappointed with this motel. There was a dirty dog dish under one of our beds. The coffee grinds from the last guest was still in the coffee maker. Nobody cleaned the room or emptied the garbage over our three night stay.We had to go and find towels every day. By tthe time we left there was 16 wet dirty towels on our bathroom floor.
Service I usually dont write reviews but I had horrible experience so I thought of writing one. I booked this room as it was close to Niagara. I drove from Philly and reached late night only to find my room had a bad stink after the ones who stayed before cooked fish. My sheets also had the stink and I couldnt sleep the whole night. I got some air freshener from front desk and had to spray a lot for the stink to reduce. The least they could have done is opened the windows. I checked in very late at night, there was enough ti... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,592 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.