Extended Stay America - Buffalo - Amherst

Jan 

on Expedia

10 years ago

Terrible! When we first arrived nobody was at front desk. You could never find a single worker at the front. You had to yell for them to come out of the back room. Then we got to our room and the toilet wouldn't flush. It was clogged! When we called down, they brought a plunger and we had to unclog our toilet!!! There were no parking spots left when we can back to our hotel for the night and they did not seem 1 bit concerned! The breakfast said grab and go but when we can down to grab some they said they were all our of frui... read more

Mares 

on Expedia

10 years ago

Not clean beds I open up one of the beds and the sheets were not clean. They seemed used with hairs in them. Yuck. 

Anonymous 

on Expedia

10 years ago

For a night it's fine - I wouldn't want to stay there much longer, though. 

Mike 

on Expedia

11 years ago

Filthy Experience! Toilet overflowed all over the floor and went all over the floor. Requested a new room and the refrigerator did not work and left water on floor overnight and I slipped and fell down. I tried to complain but they said "things like this happen" Very Disappointed 

MrsR38 

on Expedia

11 years ago

Beds with no sheets We requested a roll away bed. When we arrived we were told the hotel does not have any. We had to cram 4 adults into two double beds. The room needed updating. The shower faucet dripped all night and the AC did not work well. When we were ready to sleep we found that the beds had only one sheet draped over the mattress. There were no top sheets to separate us from the blankets which were clearly not clean. My husband asked for sheets and was told that they didn't have enough. When he insisted the desk cle... read more

Ella 

on Expedia

11 years ago

Disappointment It was a huge mistake to book this hotel. The front desk service is pre-occupied with co-workers then pay attention to customer. I noticed 3 black hairs on my bad sheets, and a black hair on the wall in a shower. It was the noisiest hotel I have ever stayed. For "breakfast" your options: muffins, granola bars, instant oatmeal, apples and oranges. Far from Niagara Falls attractions. 

Shweta 

on Expedia

11 years ago

Rooms were stinking, when asked for printouts they simply rejected, when coffee was finished at 8:00 they didn't refilled it for 20 min 

doug 

on Expedia

11 years ago

Disappointed Not good. Don't provide anything. When you ask for clean towels its like your asking for the world. No soap, breakfast is little to nothing. 

Faith 

on Expedia

11 years ago

I was very disappointed with this motel. There was a dirty dog dish under one of our beds. The coffee grinds from the last guest was still in the coffee maker. Nobody cleaned the room or emptied the garbage over our three night stay.We had to go and find towels every day. By tthe time we left there was 16 wet dirty towels on our bathroom floor.