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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Proximity it was nice to be close to the hotel where our friends were staying. Breakfast left much to be desired with fruit and coffee being the only non packaged options, there was only artificial cream for coffee, no milk for tea. The rooms were musty and dirty. only shampoo and soap was supplied once, and we didn't have maid service. No dished were left in the cupboards for our kitchenette and we had to request if we needed them. Drawers were dirty, the bathroom was dirty,
Lacked certain amenities that were unexpected. As an extended stay hotel it did not offer the usual services that a regular hotel offers. Stayed 3 nights so received no housekeeping services. The bathrooms have no exhaust fans. The continental breakfast was strictly "grab and go". with no seating provided or a provision to carry multiple items elsewhere.
Basic hotel, no amenities, terrible value Will never stay there again by choice. Only picked it because all my preferred choices were full (the Rolling Stones were playing in Buffalo that night). Super 8 experience for Marriott price.
Amateur hour Stayed here for one night with my wife. Many things went wrong. Checked in around 3pm. Had booked and prepaid through Expedia but they couldn't find the payment so they charged me again. After I looked through my email and credit card statements, I confirmed that I already paid and brought it to their attention. the receptionist gave me a refund on the 2nd payment. We got a key card to the room and when we went inside, the room wasnt cleaned yet. Filled garbage bags were on the counter and sheets were messy. We... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situations you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will be retraining our staff on our check-in procedures as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Disappointing - won't stay again Hotel was very disappointing. Pillows were flat like sleep without any. Kitchen did not have any supplies not even a coffeepot or tea kettle. Positive was that it was quite are room was near the highway and could not hear the traffic.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the pillows and dishware is truly regrettable. We are very sorry for your experience. As for the kitchen supplies, while we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by the staff, and we will work to make sure we clearly communicate our amenities at check-in. We continually work to improve our hotel, so I really appreciate you providing us with y... read more
Disaster don't stay Horrible
Business response:
Thank you for taking the time to write a review of your stay. I am so disappointed that you did not have a good stay. Please accept my apology. In response to your feedback, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Bad first impression We did not have a good experience at this hotel, partly due to hotel, partly due to online booking error. Were given a smoking room (online reservation clearly requested non-smoking, staff said their info was requesting smoking....so a glitch somewhere in the ether). There were no other rooms available so we left and checked into a different hotel 10 minutes away. Having said all that, the first impression when you enter the hotel is that they need to vacuum. The next is that they need to install bright... read more
Basic Hotel Basic hotel, no more, no less Location makes it difficult to find - hidden behind other hotels. "Included" breakfast consist of coffee, hot water for oatmeal packets, bananas, apples and nature valley bars on a table in the lobby.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the comments about our grab-and-go breakfast; however, we apologize that our building was hard to find. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
dont stay here!!!!!! Stayed 3 nights without a single thing done for us- no garbage pickup- no dish or silerware couldnt even make coffee!!!!!!!super 8 serves you better!!!!! not even a 1 is good enough rate
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your bed was uncomfortable and our amenities were not explained during check-in. Dishware is no longer kept in guest rooms; however, these items are available at the front desk upon request. We provide housekeeping services to guests staying eight or more nights; however, these services are always available for an additional fee. Your comments were reviewe... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.