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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy place to stay anymore My stay was pathetic. The moment I entered the lobby it was stinking. After I entered my room it was even worse. The room was not clean, it was smelling and the bathroom seem to be not cleaned for ages. The bathtub was filthy and the ceiling of the bath had some dirty spots or may be fungus. The bathroom towels also seem to smell like the room. The worst part was that the breakfast was supposed to be included in the stay but there was nothing but just coffee at the front desk. Please don't advert... read more
Business response:
Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. I am sharing your comments with my staff to ensure that these items are addressed and do not happen again in the future. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Not Recommended for Family stay This is not the best place if you are planning to stay with family.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will continue to strive to provide each guest with a comfortable room and friendly customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Cut short your extended stay This hotel was disappointing to say the least, considering the price you pay for the room. The first thing that strikes you is when you finally find the parking lot in the back of all other hotels, all you see is the word "LOBBY"! no name of hotel, which is as my daughter like to say "sketchy". Then after you meet the nice lady and check in, you walk down the old, brown, sad and smelly hallway, the carpet is old, very old, and from the smell of it, it doesn't look like its been cleaned, perhaps s... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your kind comments about our front desk staff; however, I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to make sure we are implementing deep cleaning and preventative maintenance procedures. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay w... read more
Not so great experience They had a fairly new employee working the desk by himself and he double charged my card after we told him we already booked with Expedia. They placed us on a floor with people that seemed to be LIVING there for quite some time. There was children crying and people talking all through the night, and slamming doors. The room smelled old and stale as well. the shower looked clean but there were small hairs all over the shower and sink. I would never stay at this hotel ever
Business response:
Thank you for taking the time to write a review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I am using your comments as a training tool to coach our staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I stayed for 3 nights , location was good , near buffalo university, there's no room service , only for stays longer than one week! The room was not clean. We had to exchange the old towels for new ones! If u want cleaning service will charge additional $10 per night ,It was over price ! I don't think I will go back
Would not recommend to anyone. Very noisy. Not a clean place
My recent stay We had to pay extra for our 2 small dogs which is fine. However, I assumed the extra $ would be to at least shampoo the carpets and do an extra thorough cleaning after pets have been there. Obviously, this wasn't the case as my more dominant dog immediately squatted and peed upon our arrival in the room. She ONLY does this when she smells the odor of other dog urine. UGH!! Then we couldn't find the remote. It was finally found UNDERNEATH the bed! So much for their housekeeping!! There was a LOT of noise from... read more
Don't Waste Your Money It was not clean at all. The corridor was filthy in each level and smelled of burnt lard. The inside of the room was not clean. It was clear that a dog slept on one of the beds as the blanket reeked of animal smells. The bathroom was disqusting where hair was left in the bath tub. The outside of the hotel looks contemporary but the inside looked run down and not kept up.
Business response:
Lionel - Thank you for the feedback about your stay at our hotel. The situations you described regarding your stay are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have started a retraining program with the staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,623 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.